Call Center Outbound Sales Representative

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.

Ready to transform lives through technology? As an Outbound Sales Representative, you'll be the voice that connects families to Spectrum's essential services, including Internet, Mobile, TV and Phone. Your role is crucial in expanding our customer base and enhancing their digital experience. By leveraging your persuasive communication skills and passion for technology, you'll not only meet but exceed sales targets, making a significant impact on our growth and community engagement. Join us and be part of a team that values your expertise and dedication!

What our Outbound Sales Representatives Enjoy Most About the Role

• Supporting efforts to simplify and enhance customer experience by making services more accessible and user-friendly.
• Meeting and exceeding monthly sales quotas by consistently adding new lines of service (PSUs) and upselling existing customers.
• Handling all prospects with courtesy and professionalism, ensuring a high level of customer satisfaction in every interaction.
• Acting as a knowledgeable product consultant, promoting and selling the value of Spectrum Residential products and services.
• Creating and maintaining a strong follow-up plan to increase efficiency and sales conversion rates, while ensuring database accuracy.

Working Conditions

• In an office call center environment, employees may need to be seated for extended periods while using a telephone headset and a computer with multiple screens, with exposure to moderate noise levels.

Required Qualifications

Education

• High School Diploma, GED, or equivalent.

Experience

• 1+ year(s) of call center and/or sales experience 

Skills & Abilities

• Clear, concise, and professional oral communication. 
• Strong listening and interpretation skills to understand and meet customer needs.
• Consultative sales approach, including needs analysis, objection handling and effective closing. 
• Judgement and initiative to make informed decisions. 
• Attention to detail and quick response to changing business needs. 
• Ability to prioritize and organize effectively, even under high volume. 
• Multitasking with job-specific software and office equipment. 
• Independent and collaborative work ethic. 
• Management of multiple prospects. 
• Proficiency in MS Office and related software applications. 
• Comfortable using a personal computer, telephone/dialer, headset, copier, fax and calculator.

Preferred Qualifications

• Knowledge of commercial internet, video, and data services. 
• Experience in a fast-paced, customer-focused environment.

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