Scheduling Team Leader - SA | Dulwich

About Lumia Care

Lumia Care provides quality aged care, disability and clinical support services across Australia, helping clients live safely, independently and with dignity.
About the Role
We are looking for a tech-savvy and experienced Scheduling Team Leader to lead our busy scheduling function in Dulwich, SA.
This is a key workforce role with a direct impact on service quality. You will lead the scheduling team, manage complex workforce requirements and work directly with clients and stakeholders to deliver accurate, efficient rosters across services including School ENs, SAPOL RNs and community nursing.
You will need to be confident managing a fast-paced environment, making quick decisions, leading a team and using technology to drive efficient workforce planning.
Key Responsibilities

• Lead and support the scheduling team.
• Build accurate rosters across multiple services and workforce requirements.
• Work directly with clients and stakeholders to understand and meet rostering needs.
• Coordinate School ENs, SAPOL RNs, community nursing and other clinical workforces.
• Match staff based on qualifications, skills, availability and client requirements.
• Manage changes, cancellations, replacements and short-notice workforce requirements.
• Maintain strong client, employee and stakeholder relationships.
• Monitor KPIs, workforce gaps and team performance.
• Produce accurate scheduling and workforce reports independently.
• Identify and escalate issues that may impact service delivery.
• Drive continuous improvement across scheduling systems and processes.

• Proven experience in rostering, scheduling or workforce coordination.
• Previous team leadership/people management experience.
• Highly tech-savvy with strong systems and ATS/workforce platform capability.
• Strong client and stakeholder management skills.
• Excellent organisation and time management skills.
• Confident managing multiple priorities in a high-pressure, fast-paced environment.
• Strong analytical, reporting and problem-solving skills.
• Ability to make decisions quickly and take ownership.
• Healthcare, aged care, disability or community services experience is highly desirable.

• Key leadership role with a direct impact on client outcomes.
• Supportive and collaborative team.
• Competitive remuneration and career progression.
• Ongoing training and leadership support.
• EAP and team engagement activities.