Assistant Front of House Manager

About the role

An accomplished hospitality leader to support the leadership of the front-of-house team and help maintain exceptional standards. Working closely with senior management, you'll lead from the floor and drive the day-to-day success of restaurant, bar and events operations.

Key responsibilities

• Lead and supervise the team across restaurant and bar service, supporting daily shift management, decision-making, staff support and planning

• Welcome guests and deliver warm, personalised service that reflects the Elwood Bathers brand

• Resolve guest feedback and complaints with patience and care, turning dissatisfied guests into loyal regulars, and escalating to the General Manager or Executive Chef as needed

• Train and develop team members through orientations, ongoing coaching and clear performance expectations, including upselling, recommendations and food and beverage pairing

• Assist with rosters and maintain an accurate, up-to-date staffing plan

• Ensure the team is across menu changes, kitchen and bar specials, and local events for informed, tailored recommendations

• Manage reservations, calls and emails professionally, swiftly and effectively

• Oversee correct cash handling and payment procedures, and complete administration accurately and on time

• Maintain a clean, safe, well-presented venue and a safe working environment

• Work with the Executive Chef and Events Manager to execute functions, promotions and signature events

About you

• 5+ years' hospitality experience, including experience in a similar premium or destination dining environment.

• Experience leading or supporting the leadership of a service team

• A genuine people leader who guides, teaches, gives clear, direct feedback and sets the example by living our values

• Calm under pressure, with the discretion, tact and empathy to handle busy service with composure

• Polished personal presentation and professional, effective communication with guests, colleagues and external parties

• Proactive, detail-oriented, and acts with integrity, keeping the interests of the brand, business and guests at heart

• Strong food and beverage knowledge; POS and back-office systems experience beneficial

• Current RSA required; First Aid Certificate highly regarded