Emergency Department Administration Officer

🌟 Be at the frontline of patient care in a fast-paced Emergency Department
🤝 Support patients, clinicians and teams across Blacktown and Mount Druitt
🚀 Build your healthcare administration career in a dynamic hospital environment

Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 3
Remuneration: $73,915.11 - $76,218.80 per annum
Hours Per Week: 38 (Job share may be considered for part time hours)
Location: Blacktown & Mt Druitt Hospitals  

Where you'll be working
Join the Emergency Departments at Blacktown and Mount Druitt Hospitals (BMDH), where your administration expertise will play an important role in supporting patients, clinicians and the delivery of timely emergency care.

• Working as part of a dedicated Emergency Department administration team, you will contribute to a professional, collaborative and patient-focused environment where priorities can change quickly.

• Provide frontline administrative support across both Blacktown and Mount Druitt Emergency Departments

• Work alongside nursing, medical and allied health teams in a busy clinical environment

• Build strong relationships with internal and external stakeholders, including interpreters and transport providers

• Support accurate patient information, medical records and communication systems

• Develop your skills through mandatory training, education and on-the-job learning

What you'll be doing 
As an Emergency Department Administration Officer, you will provide high-level administrative and communication support to ensure the smooth operation of Emergency Department services.

• Register and update patient information accurately using iPM and FirstNet

• Complete admissions, medical records, data entry, filing and documentation in line with policy and legislative requirements

• Manage patient-related payments, receipting and cash handling in accordance with LHD procedures

• Coordinate medical records, results and documentation with internal and external facilities and stakeholders

• Provide responsive administrative and communication support, including overnight switchboard duties, emergency codes and alarms when required

How to Apply 
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.   

1. Extensive experience in an administrative role, with demonstrated experience in exceptional customer service skills the ability to maintain strict confidentiality.

2. Demonstrated superior verbal, written, negotiation and interpersonal communication skills and effective communication with all levels of a large organisation.

3. Demonstrated organisational skills with proven ability in accuracy, initiative and flexibility.

4. Demonstrated knowledge and competency in the use of IT applications including Microsoft Office and data information skills.

5. Ability to work autonomously and actively participate within a multidisciplinary team.

6. Ability to multitask and handle unexpected matters when they arise in a professional & courteous manner

7. Ability to work a 24/7 rotating roster

Requisition ID: REQ680049 
Applications Close:  24 August 2026

 
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