business banking customer service

Business Banking Customer Service | Big 4 Banking Group

Location: Redfern, NSW

Pay Rate: $38.89/hr + Super

Contract: 12-Month Contract (Strong view to convert to Permanent)

Work Setup: Full-time office-based for 12 weeks of training, then 50% Hybrid

Ready to take your call center or customer service experience and pivot into the high-powered world of Institutional Banking?

We are recruiting on behalf of one of Australia’s premier Big 4 banks. They are looking for somone enthusiastic, eager-to-learn to join their team in Sydney. If you have a background in customer care, this is your direct gateway into corporate banking.

The Role
Forget back-to-back queue management. As a Business Banker, you will deliver high-touch operational servicing and processing for major corporate, institutional, and government clients via email and phone.

• Low Call Volumes: Leave high-stress call queues behind. Expect around 5–7 quality client interactions a day, giving you plenty of time to focus on complex operational processing.

• Modern Tech Stack: Work across industry-leading platforms to manage client requests and institutional workflows.

• Diverse Portfolios: Support critical sectors, ranging from banks and Non-Bank Financial Institutions (NBFIs) to government entities.

What You’ll Bring
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