Dealer Support Parts Interpreter

We are a unique and distinctive automotive company, with a drive to stand out above the rest. With a strong focus on customer satisfaction and operational efficiency, we are looking for Parts Interpreters to join our team.

• Are you agile with an excellent eye for detail?

• Are you driven to learn new skills and become a member of a strong team culture?

This is the role for you!

We are looking for a Dealer Support Parts Interpreter to join the team. This is your chance to get your foot in the door with Eagers Automotive and work with great brands such as Ford and many more.

Reporting to the Ford Parts Manager, the focus of this role is to liaise with dealer and internal customers, providing product advice, dealer support, interpreting parts from electronic catalogues, as well as processing motor vehicle parts orders via Ford Australia systems.

If you have a positive can-do attitude, a passion for providing great service, and a willingness to learn and work in a team environment, this could be your next opportunity.

• Full training in the role

• Ongoing support to grow your skills

• Career progression opportunities

• A supportive team environment

• Private health benefits

• Automotive discounts

• Continental breakfast supplied daily for all staff (available at all break times)

• Bi-monthly BBQ or food truck staff lunches

• Free car parking

• Parts Interpreters who wish to advance their parts career

• Strong attention to detail and organisational skills

• Good communication and customer service skills. Experience in a phone room, customer service or phone operator role will be highly regarded

• Ability to work autonomously and as an integral team member

• Excellent time management skills in a fast-paced environment

• Process-driven mindset

• Tech-savvy with strong PC skills

• Reliable and punctual

• A positive, can-do attitude

• Willingness to learn and grow

• A current driver's licence

• Parts interpreting for dealers, internal and external customers

• Answering parts phone enquiries and online portal requests, interpreting parts for internal and external customers

• Attend to customers efficiently and courteously

• Handle internal and external business as required

• Liaise with warehouse staff

• Previous interpreting experience within the motor vehicle industry will be highly regarded; however, training will be provided

• Communicate clearly with customers and possess a professional phone manner

• Exposure to ERA (Pentana) will be highly regarded but is not essential

If you think you have what it takes to be part of our hardworking team, click Apply Now!