Medical Courier Trainer

At Smartways, we specialise in time-critical, complex logistics for the Australasian healthcare community. Our mission is simple: lift patient outcomes and save lives — across medical devices, life sciences, pharmaceuticals, and clinical trials. From patient-on-table emergency deliveries to scheduled, temperature-controlled global shipments, our team is driven by a passion for excellence and a genuine sense of purpose. We're also proud to be the first healthcare logistics company in Australasia to be 100% carbon neutral.

About The Role

We're looking for a Medical Courier Trainer to support the development and performance of our owner drivers. You'll deliver hands-on training, run performance audits, and give honest, constructive feedback that helps our drivers grow — all while making sure every delivery meets the Smartways standard for safety and service.

What You'll Do

Induct new drivers on the Smartways Standard, safe driving practices, fatigue policy, and company proceduresTrain drivers on loading/unloading, freight handling, documentation, and Smartways devicesMake sure new owner drivers are fully equipped — parking protocols, customer engagement, delivery areas — before they're on the road soloRun ride-alongs, on-road assessments, and audits (bi-yearly/annual for new drivers, yearly for existing drivers) covering driving behaviour, safety compliance, route planning, vehicle handling, and customer interactionsIdentify skill gaps and give drivers honest, practical feedback to build performance and confidenceMaintain accurate training records and audit reports, tracking progress and following up on development areasWork with management to refine training materials and improve safety and operational outcomesChampion a culture of safety, professionalism, and accountability across the driver teamStay current on transport regulations and fatigue management lawsCheck in with hospital staff and clients during audits and training to make sure our service is hitting the mark

What you'll bring

Proven experience as a professional driver and/or in a driver training or supervisory roleSolid understanding of transport legislation, safety procedures, and logistics best practiceStrong interpersonal and communication skills — you can instruct, engage, and influenceComfort giving frank, respectful feedback, both verbal and writtenAbility to run audits and write clear, objective performance reportsHigh integrity, patience, and professionalismConfidence with telematics, in-cab systems, and basic office software (Word, Excel)Training certification or adult education qualifications are a plus, but not essential

You're someone who

Puts the customer at the centre of everythingReads different learning styles and adapts how you trainGenuinely enjoys coaching and mentoring peopleLeads with a safety-first mindset and professional prideHolds a high bar — you want every driver trained to the Smartways standardWorks well solo and as part of a broader ops/compliance teamStays composed under pressure, keeping training sessions calm and productive even on a demanding day

If you're ready to shape how our drivers show up for the healthcare community every day, we'd love to hear from you.