IT Service Desk Technician

About the Collingwood Football Club  

Collingwood Football Club (CFC) was founded in 1892.

Local residents, community and business leaders and politicians all hoped that having their own football club could help bring a measure of pride to a downtrodden suburb.

In 2026, CFC is one of the great icons of Australian sport. Our history spans 130 years, 16 premierships and more finals appearances than any other club. Most importantly, Collingwood has grown from being a football club to a sports club with a commitment to our community.

The opportunity

The IT Service Desk Technician will support technology systems, both hardware and software, ensuring top performance for Collingwood Football Club staff and athletes. You will be the first line of technical support to all internal end users of the Club, fulfilling requests either from the Service Desk ticketing system or diagnosing in person. This is an internal staff-facing role that will focus on customer satisfaction with a high level of communication required to ensure we understand what is required before promptly providing a resolution.

Key responsibilities

• Provide technical assistance with computer hardware and software

• Manage daily tasks via the Service Desk ticketing system

• Be the primary point of contact for all Technology service jobs

• Escalation of Technology service requests

• Manage the rollout of new users and equipment

• Manage all Onboarding and Offboarding Technology requests

• Installation of software to meet business needs

• Asset management

• Maintain Technology documentation

• Support in Technology projects where applicable

• AV systems

• Assist on match day for both AFL and AFLW

• To support the team with any other membership-based activities as required. 

• Any other duties as directed by the Head of Technology
  

Skills / Experience

To be successful as the IT Service Desk Technician , you will be someone who has:

• Junior to mid level experience in a customer-facing, IT related role

• Great communication and time management skills

• Efficient problem solving skills

• Strong rapport and relationship building skills

• High level attention to detail

• Ability to work as a team player in a fast-paced environment
  

Football Clubs are fast-paced environments but you will engrain yourself into the Collingwood culture, remain agile, adaptable, and consistently champion our Company values of DO BETTER, SIDE BY SIDE, A NEST FOR ALL and FLY HIGHER.

What we offer 

As a valued staff member of our Sporting Club you will be a part of a fun, inclusive and flexible work environment:

• Access to state of art High Performance Gym Facility

• Access to Professional Development and Learning Development Courses

• Access to tickets to all AFL and AFLW matches

• Access to exclusive partner offers, the likes of Nike, Emirates, AIA Vitality, La Trobe, CUB Economy, Business Class with Emirates, TaylorMade and KGM

• Opportunities to support with Collingwood community outreach and volunteer programs (Magpie Nest Cafe)

• Behind the scenes access to Match-Day, including the ability to support in on-ground activations

• Only available for the fulltime role: 10 Gifted Leave days every year (on top of your Annual Leave)
  

To Apply

If you are interested in this position, please send through your CV and cover letter that addresses why you are interested in working with the Collingwood Football Club, how your skills/experience would qualify for the position, and how you would contribute to the culture of the organisation.

Please send this application to ••••@collingwoodfc.com.au. Applications close COB Friday 11 September 2026 (however, we may close this earlier if we receive a large volume of applications).

Please keep reading…

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box.

So if you think you have what it takes, but don't necessarily meet every single point above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

We believe in being a Nest For All – we champion respect, diversity and inclusion to make our Club a safe and welcoming place for all. The Collingwood Football Club is an equal opportunity employer and encourages applications from suitably qualified and diverse candidates. We provide a welcoming, safe and flexible approach to work and provide an environment that benefits from and enables the best from everyone.

As an organization we are committed to protecting children and young people from harm. It is essential that anyone involved with the Collingwood Football Club understands their responsibility in relation to child safety. Our organization requires all applicants to obtain a ‘Working with Children Check’ prior to appointment.

To learn more about working at Collingwood Football Club and our values, please visit https://www.collingwoodfc.com.au/news/76/careers