Customer Service Consultant

About The Role

In this role, you will act as a frontline troubleshooter, providing excellent sales skills and resolving issues to customers over the phone or email. You will help build positive customer relationships with Aidacare by offering an exceptional first impression, with superior administration skills and stellar customer support.

Role Title: Customer Service Consultant

Location: Geelong, Victoria, Australia

Hours: Monday – Friday, Part-time, 2 full day | Tuesday and Thursday

Role Level: Entry - Mid

Reporting: Regional Manager - VIC

Essential Skills & Qualifications

Previous customer service or industry experience preferred, but not essentialAdept at navigating computer systems to manage customer interactions and recordsAbility to analyse situations and think critically to find solutions to customer issuesExcellent verbal and written communication skills Ability to remain composed in a fast-paced work environment and under pressure

Duties & Responsibilities

Resolve customer issues and concerns in an efficient mannerLearn and stay up-to-date with our products and services, and use this knowledge to enhance customer experienceAssist customers with accurate and timely order placement, tracking, and processingFoster strong and positive relationships with customers to encourage loyalty and repeat businessProvide excellent customer service over the phone and on emails making a great first impression in every case

Benefits

Employee discounts on Aidacare health equipment products and servicesQuarterly incentive schemeEmployee Assistance Program to support mental wellnessBenefits package includes discounts for retail, insurance, gym and moreComprehensive training program to equip you with the necessary skills and knowledge

How To Apply

Please submit your application by clicking "Apply Now". Join our team at Aidacare and help us create memorable experiences for our valued customers!

About The Company

Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.

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