Coach and Peer Facilitator

Carers WA values its dedicated and skilled employees and aims to create a flexible, supportive and family and carer friendly workplace. Carers WA actively supports diversity and inclusion, and we encourage Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, LGBTIQA+SB people, neurodiverse people, carers and people with disability to apply.

We want to provide a space for everyone to have the best experience through the recruitment process, please tell us how we can best support you.

About Carers WA:

Carers WA is the peak body representing the needs and interests of carers in Western Australia and is part of a national network of Carers Associations providing a range of support services, supporting Carers across Western Australia. Carers provide unpaid care and support to family members and friends who have disability, mental health challenges, a chronic condition, terminal illness, an alcohol or other drug issue or who are frail aged.

Carers WA will support and provide you with:

• A friendly, supportive and collaborative workplace environment
• Access to clinical supervision and EAP services
• Training and development opportunities, pertinent to your role
• Work/life balance
• A competitive salary, including salary packaging and added leave

About the Role:

The Coach and Peer Facilitator with Carers WA is a full-time, fixed-term contract ending 30 June 2027. The position attracts a salary package of $82,400 p.a., (pro rate for part time) plus super and salary packaging, 5 weeks annual leave (including 17.5% leave loading on annual leave) and two wellness days per annum.

The role is responsible for organising, facilitating, and promoting time limited one-to-one Coaching and IPPS groups that are carer led and carer driven, in-line with Carer Gateway Carer Coaching and In-Person Peer Support (IPPS) guidelines. Carer Gateway is an Australian Government initiative for family carers in Australia, providing a mix of free online, telephone and in-person supports, services and advice. These services have been designed and tested by carers to help reduce stress and build resilience in the caring role.

• In-Person Peer Support (IPPS) program – provides an opportunity for carers to meet and share their experiences, learn from one another, and develop networks to help support and connect with others in the carer community. The IPPS is based on four service delivery modules of: Connection, Finding Community, Making Meaning of Now and Finding Purpose.
• Carer Coaching program – provides an opportunity for one-to-one coaching sessions with carers to empower them to take steps towards making positive changes and offering a reflective space to build resilience and capacity.

Flexibility is required to balance outreach work, group work as well as phone and digital support for carers in the community.

Carers WA promotes a workplace free of physical and psychological harm, however, acknowledges that some roles and inherent actions of our business mean there may be exposure to traumatic narratives. Typical stressors associated with this role may include handling difficult conversations such as conversations around suicidal ideation, and exposure to traumatic narratives. In these instances, and where possible, Carers WA will mitigate the impact of this exposure.

Essential Selection Criteria:

1. Experience with group facilitation skills and/or delivering information to groups of stakeholders.
2. A relevant qualification (Cert IV Community Services, Diploma Social Sciences, Psychology, Social Work) and a minimum of 3 years of experience in the Community Services sector.
3. Knowledge of “Coaching” methodology and implementation.
4. Experience in the NGO and/or healthcare sectors with direct supports to clients.
5. Knowledge of community care and health systems and other programs relevant to carers.
6. Demonstrated understanding around working with Aboriginal, CALD and LGBTIQA+SB individuals and communities.
7. High level of competency using computer software (Microsoft Office Suite, customised client databases, virtual communication modes).
8. Well-developed verbal and written communication skills.
9. Willingness to work flexibly including active participation in change management.
10. Current C class Drivers Licence and National Police Clearance issued within the last 3 months (to be provided upon employment).

• While not essential, an understanding of carers issues and needs is desirable (e.g. lived experience).

Position description for this role is available upon request from people.culture@carerswa.asn.au.

Applications close at midday on 31 July 2026. Carers WA reserve the right to begin the recruitment process and withdraw the position prior to the close date/time.

Please note: Only shortlisted applicants will be contacted for an interview. Applications must include a covering letter addressing the selection criteria, Curriculum Vitae and contact details of two professional referees. Applications can be submitted online via this recruitment platform.

Carers WA is a Level 3 Carer Friendly Accredited organisation.

The organisation is committed to providing a zero harm workplace, in regard physical and psychosocial hazards.

To learn more about working with Carers WA, we encourage you to visit our website www.carereswa.asn.au.