Service Manager - Specialist Services

In this role, you’ll take ownership of service operations, driving performance, developing your team, and ensuring every individual we support has the opportunity to live the life they choose.

Your key responsibilities will include (but not limited to):

• Leading, coaching and supporting a team of Disability Support Workers to deliver consistent, high-quality support
• Ensuring person-centred plans are in place and outcomes reflect clients' goals, preferences and choices
• Managing staffing, rostering, performance and workforce capability
• Overseeing service performance, including financial management, compliance and reporting.
• Building positive relationships with clients, families and key stakeholders
• Driving a culture of quality, safety and continuous improvement
• Demonstrated ability to provide consistent, high‑level support to clients with complex and intensive needs

Please note that this role includes a component of rostered after-hours on-call duty.

About You

To be successful in this role you'll share Yooralla's Values and have:

• Management Experience: Demonstrated management experience, preferably within a community services environment.
• Leadership Skills: Experienced leader or a support worker ready to step up as a leader
• Sector Knowledge: Understanding of legislation and standards relevant to the disability sector.
• Person-Centered Approach: Knowledge and understanding of how to support staff in implementing contemporary and person-centered approaches to uphold the rights and support needs of individuals with disabilities and behaviors of concern, promoting positive outcomes.
• Communication Skills: Excellent interpersonal and communication skills, both written and verbal.
• Resource Management: Demonstrated ability to manage financial and staff resources within a complex environment.
• Initiative and Organisation: Excellent initiative, self-directed work practices, and highly developed organizational skills.
• Previous experience in SDA settings, along with care rostering and scheduling systems such as Skedulo, will be highly regarded 
• Comprehensive knowledge of the disability sector, NDIS, including legislative requirements, service standards and staff management best practice

Mandatory Requirements 

Vacancy contact

To find out more about this role or working with Yooralla, please contact HR on 03 9666 4501 or hr@yooralla.com.au.

Why Yooralla?

At Yooralla, you’ll work at Victoria’s most established and recognised for purpose disability service provider with more than 100 years of experience offering high quality support services to people with disability. We work in partnership with adults and children, their families and carers to enable them to live the lives they choose. Find out more about what we do.

We believe in diversity, inclusion and equality and are committed to ensuring that our workplaces are a reflection of the Victorian community. We recognise the benefits that diversity and inclusion brings, and in turn encourage talented people from all backgrounds, abilities and identities to apply to our vacancies. We strongly encourage people with disability, LGBTQIA+ and Aboriginal and Torres Strait Islands People to apply.

Find out more about our workplace culture