AD Settlements and Reconciliation Governance

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.

Reporting to the Senior Director, Billing & Payments, the Associate Director, Settlements & Reconciliations Governance leads a critical operational function responsible for the integrity, control, settlement, and reconciliation of billions of customer and wholesale transactions annually.

This is a high-impact leadership role at the intersection of billing operations, financial governance, wholesale settlements, revenue assurance, and regulatory compliance.

What You’ll Do | Your day to day will consist of:

• Lead the end-to-end operational governance of usage processing from network switch through mediation, rating, billing and reconciliation
• Oversee reconciliation controls and drive resolution of customer-impacting issues.
• Lead wholesale rating and settlement activities across domestic interconnect, international roaming, domestic roaming, and third-party vendors.
• Ensure a strong financial control framework in the end-to-end validation process of all settlements
• Establish and maintain comprehensive operational controls across all processes ensuring compliance with regulatory requirements

What You Bring | What makes you perfect for the role?

• Demonstrated expertise in billing platforms, rating systems, mediation environments, and revenue assurance controls
• Outstanding leadership and financial management skills
• Ability to lead and deliver automation, operational excellence, and continuous improvement initiatives
• Strong knowledge of regulatory requirements required within the Telco industry 

The good stuff…. | What’s in it for you?

• Competitive remuneration, plus $80 monthly credit, 25% off Optus products and exclusive shopping discounts with our retail partners — making everyday life a little more affordable. Genuine Flexibility - work three days in the office, two days from wherever works best for you!
• Great leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever matters most to you.
• Inclusive, carer-neutral paid Parental Leave of up to 16 weeks, because family comes first.
• Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Your wellbeing matters, so we offer free counselling and support services, available 24/7 in-person, by phone, SMS, or video.

Not every box ticked? Apply anyway. We believe the right approach matters more than a perfect CV. We’ll back you to grow from there.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity