Business Analyst Utilities

ABOUT THE ROLE

We are looking for a Senior Business Analyst with deep Utilities domain expertise across energy retail and telecommunications. The ideal candidate brings strong knowledge of end-to-end utility business processes and has worked on CIS/billing platforms — with hands-on experience in Gentrack Velocity highly regarded.

KEY RESPONSIBILITIES

• Own requirements analysis and documentation across core utility domains - billing, metering, customer lifecycle, market transactions, payments, and credit management.

• Deep understanding of end-to-end energy retail processes - Customer Onboarding, Meter-to-Cash, tariff structures, network charges, and settlement.

• Support compliance with Australian energy market frameworks, AEMO market procedures, MSATS/CATS transaction flows, and B2B messaging.

• Analyse complex billing scenarios - consumption-based billing, adjustments, rebills, concessions, and final bills - and translate these into clear functional requirements.

• Work across metering processes - meter reads, MDS/MDM data flows, interval data validation, and their downstream billing impacts.

• Translate business requirements into functional designs, process maps, and configuration specifications for CIS/billing platforms including Gentrack Velocity.

• Lead UAT planning, test scenario development, defect triage, and business sign-off.

• Engage stakeholders across operations, regulatory, and technology teams throughout delivery.

REQUIRED SKILLS & EXPERIENCE

• 5–8 years of BA experience in the Energy/Utilities sector - preferably Australian or New Zealand energy retail.

• Strong working knowledge of energy market operations - billing, metering, market transactions, collections, credit/debt, and customer management.

• Solid understanding of AEMO market frameworks - NEM, MSATS, CATS, B2B procedures, switching, and NECF compliance.

• Experience working on CIS or billing platform implementations or transformations.

• Hands-on experience with Gentrack Velocity - configuration, billing modules, or market transaction workflows.

• Proficiency in Jira, Confluence for requirements and backlog management.

DESIRABLE

• Exposure to MuleSoft or middleware integration patterns in a utility context.

• CBAP, CCBA, or equivalent BA certification.