Membership Sales Officer

ABOUT US

North Melbourne Kangaroos is a modern AFL football club based in the beating heart of urban, inner-city North Melbourne. At the Kangaroos we are known for our fighting spirit – a bold and never beaten attitude that has won us six premierships and allowed us to achieve the extraordinary together. We are a diverse and inclusive club; a family where everyone belongs, united by our fighting spirit.

We are proud to be the first sporting club in Australia to achieve B Corp certification – a recognition of our bold commitment to social responsibility, community impact and doing business for good.

ABOUT THE ROLE

The position of Membership Sales Officer (Casual) is responsible for generating the maximum number of membership sales whilst helping to build the strongest possible emotional connection with our members.

Reporting to the Member Acquisition & Sales Team Lead, this role will:

• Achieve a set number of membership sales & call KPI's through a combination of inbound and outbound phone calls and emails
• Seek avenues to upsell existing members into higher membership packages
• Provide the highest possible level of customer service to members and supporters
• Ensure that inbound phone calls and emails are responded to in a timely fashion
• As required, provide match-day support in service, sales, and hosting capacities
• As required, work from reception to assist with member enquiries and wider administrative tasks

OUR IDEAL CANDIDATE

We are looking for a self-motivated, resourceful, and sales-focused individual with a positive, "can-do" attitude.

The successful candidate will also have:

• Outbound telesales experience (desirable)
• Strong level of customer service, always putting the member at the heart of decision-making
• The ability to lead and manage a conversation, and create emotional engagement
• The ability to create and nurture a sales pipeline
• Strong communication skills, both written and verbal
• A team-focused approach, and leads by example

Our ideal candidate can work a wide array of hours with a varying time schedule to suit the seasonal priorities of the football industry. Some interstate travel may be required.

The successful candidate is required to undergo and pass a police check, and hold a current and valid Victorian Working with Children’s Check.

PERKS & BENEFITS

We strive to create an inclusive and diverse environment in which our people can thrive. We live our values of Real, Bold, Belonging and Never Beaten By being authentic in our actions, forming genuine connections and being relentless in our approach to growth and improvement.

In addition to our strong culture, we also offer a number of perks and benefits, including:

• Recently renovated head office with lots of spaces to collaborate
• Private spaces available for breastfeeding and prayer
• A dedicated resource focused on staff health and wellbeing
• A free and confidential coaching and well-being service for staff and their immediate family members
• Dress for Your Day policy
• Access to exclusive offers and discounts through club partners

EQUAL OPPORTUNITY

The Kangaroos strive to be the AFL’s most inclusive, accessible, and united football club. Our value of ‘Belonging’ means we embrace people from all walks of life and respect each other’s opinions and capabilities. We are committed to providing a working environment that embraces and values diversity.

It is well documented that the overall diversity we see in Australian society, whether it be gender expression, culture, ethnicity, sexuality, and/or ability, isn’t accurately reflected in many workforces. Diversity in all its forms is shown to improve an organisation’s ability to innovate, create, problem-solve, grow and so much more. So, even if you only meet 60% of the selection criteria; the many facets of your intersectional self might just make you perfect for the role. Please get in touch to have a chat to see if the role is right for you.