Global Relationships and Business Portfolio Manager

Extended Stay Australasia is based in Melbourne and is the driving force behind a growing portfolio of serviced apartment-style accommodation across key regional and suburban locations.

We operate under the MainStay Suites™ brand — Australia’s newest extended stay brand in partnership with Choice Hotels Asia-Pac. Together, we are redefining long-stay corporate housing for corporate, government, project, relocation and extended-stay travellers.

With national and international growth ambitions, we are building a brand known for flexible accommodation, practical comfort, reliable service and a true home-away-from-home experience.

It’s an exciting time to join us as we continue to grow.

The Opportunity

We are seeking a commercially acute and relationship-driven Global Relationships and Business Portfolio Manager to build, manage and strengthen strategic client relationships across domestic and international corporate, government and extended-stay travel markets.

This role is central to creating genuine, long-term client partnerships combining commercial relationship management and business development. With a focus on growing key accounts, strengthening partnerships and identifying new opportunities across a dynamic and expanding market, positioning MainStay Suites as a leading extended-stay accommodation solution.

This is a highly visible role for someone who enjoys building trust, maintaining regular engagement, identifying practical growth opportunities and delivering exceptional client experiences.

What You Will Do

• Build and nurture high value relationships with corporate, government and international clients, ensuring high levels of client satisfaction, loyalty and engagement.
• Manage structured call cycles and regular client contact to understand needs, address concerns promptly and identify opportunities for account growth.
• Deliver tailored solutions and drive revenue growth that align client objectives with MainStay Suites’ offerings, service standards and commercial goals.
• Collaborate with internal stakeholders to support account development and new business opportunities.
• Manage relationships with global mobility agents, hotel sourcing teams, travel management companies and strategic partners, including Choice Hotels.
• Support contract negotiations, client tenders, RFPs and RFQs in line with business, revenue and rate strategies.
• Conduct market research, competitor analysis and client account reviews to identify trends, risks and opportunities for improvement.
• Maintain accurate CRM records, client follow-ups and account activity, providing clear reporting on client performance, market activity and relationship opportunities.
• Leverage data, market intelligence and AI-enabled tools to improve workflows, reporting, client insights and commercial decision-making.

About You

You are a confident relationship builder with strong commercial judgement. You know how to manage complex stakeholders, identify growth opportunities and turn client needs into practical solutions.

 Qualifications and Experience

• Minimum 5 years’ experience in relationship management, business development or a related field.
• Proven track record managing multi-layered client relationships and delivering measurable results.
• Demonstrated success in a senior key account or relationship-based role.
• Strong digital literacy and proven experience applying AI tools to improve workflows and generate insights.
• In-depth understanding of client buying cycles, market trends and the extended-stay sector.
• Bachelor’s degree in business, Marketing, Hospitality Management or a related field, or equivalent experience.

This role requires regular interstate travel. Flexibility in schedule and approach is essential to support global clients, varying time zones and cultural requirements.

Apply Now

If this sounds like the opportunity for you. Please submit your resume and a short cover letter.

All candidates must have the right to work in Australia and can show suitable evidence on request.

Extended Stay Australasia is an equal opportunity employer.