Tenancy and Property Manager

Who is Haven Home Safe?

Haven Home Safe (HHS) is a purpose-driven, for-purpose, community housing provider committed to ending housing insecurity and advancing housing justice across Victoria. We centre the voices and lived experience of the people we support, working alongside our clients to deliver services that are respectful, inclusive, and responsive. We deliver homelessness intake and referral services, integrated housing and support services encompassing Social and Affordable housing, Specialist Disability Accommodation (SDA), Transitional Housing Management (THM), and property services. We have five (5) main office locations – Bendigo (registered Head Office), Preston, Epping, Mildura and Geelong.

Make a Real Impact as a Tenancy & Property Manager in the Housing Homeless Sector:

Are you an experienced Property Manager looking for a rewarding career change? Or perhaps you're already working in the housing and homelessness sector and ready to take the next step in your career with a dynamic and impactful organisation? This is your chance to join our team in Preston and make a real difference in the lives of individuals and families facing housing instability.

The Role:

The Tenancy and Property Manager is responsible for delivering accessible and responsive tenancy and property management services to clients, including but not limited to tenancy sign up, asset management and maintenance reporting, rent review, complaint management and stakeholder engagement, in accordance with the framework of the Residential Tenancies Act 1997 and organisational policy.

Key Responsibilities:

Tenancy and Property

• Provide property and tenancy management functions for HHS managed housing stock
• Assist clients with application and waitlist management
• Undertake rental management activities such as property maintenance
• Record and coordinate maintenance requests

Stakeholder Engagement

• Develop, maintain and document where required, positive and professional relationships with relevant services and organisations
• Engage respectfully and professionally with a wide range of internal and external stakeholders
• Work collaboratively with internal and external stakeholders, services and agencies, as appropriate, to support coordinated and effective service delivery

Key Selection Criteria

Alignment with HHS’s Vision, Values, and Impact principles.

Essential:

• Experience working in the community service sector and/or real estate in tenancy and property management
• Well-developed negotiation and conflict management skills
• Ability to work within various requirements including program, legislative and budgetary constraints
• Ability to work under limited direction

Desirable:

• Current Real Estate Agents certificate

Safety Screening Requirements:

• Victorian Driver’s Licence.
• National Police Check.
• Working with Children Check.

This position requires travel.

This role involves direct client and community-based work, including outreach and lone working in unfamiliar environments. Employees may support individuals experiencing trauma, mental health issues, family violence, or significant psychosocial stressors, and may be exposed to emotionally challenging situations and, on occasion, distressed, agitated, aggressive, or violent behaviours. The role requires emotional resilience, sound judgement, and the consistent application of trauma informed and self-care practices. The organisation actively manages psychosocial and safety risks through risk assessment and planning, supervision, workload monitoring, safety protocols, check in procedures, training, managerial support, and access to employee wellbeing supports.

Applications close 14th September 2026 and are received via: Seek. If you have any questions about the role, please reach out to People Experience Team via: ••••@hhs.org.au.