Guest Experience Officer

Join a passionate team preparing to help deliver compassionate, high-quality care at Sandcastles Children’s Hospice (Boodja Mia), currently under construction and due to open in 2026.

The Foundation is deeply committed to ensuring a safe and respectful culture, aimed at fostering inclusiveness and valuing diversity. We drive and promote an inclusive culture throughout our organisation and in the communities, we interact with. We encourage applicants from all backgrounds to apply.

About Us

Now is an incredibly exciting time to join the Perth Children’s Hospital Foundation. The Foundation is an iconic West Australian charity with a proud history spanning more than 100 years, and with one single beneficiary, the Perth Children’s Hospital, we are dedicated to ensuring our sick children continue to receive the world class healthcare they deserve.

As we prepare to open Sandcastles (Boodja Mia), Western Australia’s first children’s hospice, we’re building a team in partnership with the Child and Adolescent Health Service to help deliver a transformative model of paediatric palliative care. This is a rare opportunity to contribute to a bold vision for children’s health in WA.

About Sandcastles (Boodja Mia) Children’s Hospice

Opening in 2026, Sandcastles Children’s Hospice is a purpose built, worldclass paediatric hospice located along Western Australia’s stunning coastline. The hospice will provide state-wide specialist paediatric palliative care for children and young people who are living with life limiting or life-threatening conditions, as well as support for their families.

This state-of-the-art hospice will be the first of its kind in Western Australia. Designed to be a calm, welcoming and a home away from home facility, the hospice will offer specialised paediatric palliative care in an environment that prioritises joyful memory making and meaningful connection.

More information about Perth Children’s Hospice can be found here.

About the role

You will be the primary, non-clinical point of contact for families staying at Sandcastles Children’s Hospice (Boodja Mia). The role provides a warm and consistent presence ensuring families have reliable access to practical, compassionate, non-clinical support throughout their stay.

The Guest Experience Officer anticipates and responds to family needs, creates a welcoming environment, and services as the connective thread between families and the broader Sandcastles team.

A unique part of this role is that you will be the workplace carriage of Bella, Sandcastles’ certified facility dog. Bella offers families a comforting, calming presence and adds a special dimension for the families at Sandcastles. This is a part-time role (0.6FTE).

Key Responsibilities

• Welcome families with warmth – greeting and orienting them on arrival, and staying attuned to their needs, preferences, and rhythms throughout their stay, ensuring continuity of care across shifts.
• Supporting families through key transition moments – arrivals, departures, and difficult days, with compassion, discretion and a calm presence.
• Ensure families are aware of and connected to available programming.
• Liaising with clinical staff to ensure non-clinical support is appropriately aligned with family circumstances, without crossing into clinical functions.
• Take carriage of Bella, Sandcastles facility dog, during her working hours – overseeing day-to-day care, welfare and handling whilst on site, in coordination with her Primary Handler.
• Facilitate safe, meaningful and tailored visits between Bella and families in residence.
• Represent the values of Sandcastles in all interactions with families, visitors, staff and stakeholders.

About You

You’re a genuinely warm person with a calm and steady presence, and have a background in hospitality, family services, or a related field. Experience in a healthcare, palliative, or children’s services environment is highly regarded.

Given the nature of our facility, genuine empathy, compassion, and emotional resilience are essential, as the role involves supporting children and families experiencing life-limiting illness, grief, and loss.

You’ll bring:

• Strong interpersonal and communication skills, with the ability to engage warmly and professionally with people from diverse backgrounds.
• Genuine affinity for animals and confidence in handling a facility dog.
• Sound organisation skills and a keen attention to detail.
• Ability to exercise discretion, maintain confidentiality and manage emotionally sensitive situations.
• Collaborative and flexible working style.
• Ability to work both independently and collaboratively with a multidisciplinary team environment.

Why Join Us?

We offer a range of benefits to support your wellbeing and work-life balance:

• Additional Christmas and Birthday leave
• Reproductive leave
• Access to various corporate discounts
• Decrease tax and increase your take home pay by salary packaging up to $15,899 of Living Expenses and up to $2,650 on Entertainment Benefits each FBT year. 
• Health and wellbeing benefits
• Discounted private health insurance

To apply, click Apply Now and submit a one-page cover letter outlining your experience and suitability for the role.

If you would like more information about the role, please email ••••@pchf.org.au