IT Service & Project Manager

Full-time Ongoing position available, based at our Little Collins St officeProvide technical leadership, operational oversight, and strategic support across IT infrastructure and servicesAnnual salary is $111,370 + 12% superOther benefits include:Regular performance feedback and performance review processSupportive environment and caring work culture with work/life balanceCultural DiversitySalary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professionaldevelopment, subscriptions and memberships, and briefcasesFlare Employee Discounts Program17.5% Annual Leave LoadingEmployee Assistance Program (EAP)AMES Australia acknowledges the traditional custodians of the lands and waters where we live and work. We pay respect to their elders past, present and emerging.*AMES Australia offers cultural, ceremonial, and representative leave to support Aboriginal and Torres Strait Islander employees in observing significant cultural practices, attending community meetings and ceremonies, and fulfilling official duties with the First Peoples’ Assembly of Victoria.About the role:The IT Service & Project Manager provides technical leadership, operational oversight, and strategic support across IT infrastructure and services. This position is responsible for ensuring the secure, reliable, and efficient delivery of IT services across all AMES Australia sites. The role balances hands-on technical expertise with leadership responsibilities in Infrastructure project management, contributing to service excellence, continuous improvement, and alignment with organisational and technical objectives while keeping environment secure.To be considered for this role, you will be able to demonstrate the following key selection criteria:Minimum of a Bachelor Degree in Computer Science / Project management or similar field AND;At least 5 years’ experience in IT Team management and Network and Systems position or similar technical positionDemonstrated ability to provide technical support in a networked environment e.g. (Windows Desktop OS, Windows Server OS and Microsoft Applications / Products)Advanced understanding of voice services operation to effectively manage the voice system and implement changes to voice user accounts, phone numbers and extensions, handsets, dial plans and call queues, desktop application provisioningWindows Active Directory Design, Implementation, Administration and MaintenanceWindows Workstation Setup, configuration and maintenancePackaging Applications for Central Deployment to WorkstationsRemote Desktop ManagementAbility to provide technical support to staff and diagnosing and resolving hardware and software problemsBroad knowledge and demonstrated ability to install and support relevant business applicationsDemonstrated positive values of integrity, reliability, teamwork and professionalism and a demonstrated commitment to continuous improvement, quality assurance and customer service principlesUp to date with Technical Advancements in IT and MultimediaIn depth knowledge and experience of computer hardware & peripheralsAdvanced troubleshooting and problem-solving skillsExcellent customer service and communication skills, dealing with difficult customers and conflict situationsAdvanced training skills & instructions material and user guide development skillsGood time management and organizational skillsAbility to work effectively in a team environment as well as operating individuallyDemonstrated ability to provide support to a team of technical staffAppropriate training will be provided to develop the required technical skills as requiredA current valid Driver’s licence is requiredApplications for this position will be accepted up to 6 PM on Sunday 30 August 2026, however interviews and/or other selection processes will commence as suitable applications are received.To apply for this position please submit:Your current resumeCover letter addressing the key selection criteria outlined aboveAbout usAMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.For more information about our commitment to Diversity and Inclusion please click here.AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights.