Medical Practice Administrator (Plastic and Reconstructive Surgeon)

📍 Surry Hills, Sydney

We’re looking for a polite, bubbly and professional individual with a strong work ethic to join our small, friendly and growing team in a busy plastic surgery clinic.

This is ideal for someone who enjoys working closely with patients, has excellent attention to detail and is confident taking initiative and supporting the day-to-day operations of the practice.

Key Responsibilities

• Providing warm, professional and personalised reception and administrative support via phone, email and SMS

• Assisting patients throughout their experience with the practice

• Assisting in scheduling consultations and appointments, both in person and over the phone

• Discussing surgical procedures with patients and confidently answering general enquiries

• Building strong, ongoing relationships with patients and providing exceptional customer service

• Verifying patient information and maintaining accurate, up-to-date medical records

• Support with processing patient accounts, including Medicare and receipting.

• Coordinating patient communications, including appointment reminders, test results and follow-ups

• Assisting with pathology and medical documentation

• Assisting with stock management, inventory and ordering.

• Liaising with key stakeholders including hospitals, tenants, surgeons, anaesthetists, cosmetic injectors, other medical practices and imaging practices

• Supporting the clinical team with general administrative requirements as needed

• Supporting administrative tasks such as medical certificates, fit-to-fly letters, tenant scheduling, social media etc.,

About You

We’re looking for someone who is:

• Warm, friendly and naturally personable

• Professional, polished and confident communicating with patients

• Highly organised with attention to detail

• Proactive and able to work independently

• Comfortable multitasking in a busy clinical environment

• A team player who is happy to step in and help wherever needed

• Reliable, punctual and committed to providing an exceptional patient experience

Experience

• Previous experience in a medical, surgical, cosmetic or allied health setting is highly regarded

• Experience using Genie Medical Software is highly regarded

• Previous practice administration experience is preferred

• Experience in a customer-facing role with strong communication skills will also be considered

If you’re personable, organised and looking for a role where you can become an integral part of a team, we’d love to hear from you.