ACT Policing - Radio Operator and Call Taker, Communications

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia. 

We recognise your contribution to our workforce and offer generous remuneration and conditions including:

• Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down 
• 4 extra days of mandatory rest leave per year 
• 18 days of paid personal leave per year
• Generous superannuation of 15.4%
• 18 weeks paid Parental Leave for Primary Caregiver (and 11 weeks for Secondary Caregiver) + additional unpaid leave entitlements for up until 24 months from the child’s date of birth or placement
• Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement 
• Health & wellbeing services – with a focus on early intervention, education and prevention
• Access to ongoing training and professional development opportunities

Are you looking for an opportunity that offers meaningful work within the ACT community, that allows you to showcase your professionalism and customer service skills? Do you want to learn to remain level-headed and decisive in critical situations? 

If so, we have the perfect opportunity for you!

Applications are sought from those wishing to be considered for the role of Radio Operator and Call Taker within Communications, ACT Policing. ACT Policing Communications is ACT Policing's 24/7 communications and operations centre providing support to ACT Policing and the community, centralising telephone and radio communications and monitoring public safety CCTV systems.

As a Call Taker, you will work in teams to triage emergency and non-emergency calls, showcasing high-level communication skills, common-sense and good judgement, to be the first point of contact to callers in their time of need.

As a Radio Operator, you will actively support ACT Policing Officers by providing concise and accurate information on incidents to ensure appropriate resources can be dispersed to assist the ACT community in a timely and safe manner.

ACT Policing Communications provide a service that is 24 hours a day, 7 days a week, 365 days a year. This means Radio Operator and Call Takers follow a 24/7 rostered operations shift pattern. Those wishing to apply must be willing to work to these conditions. Please see the Candidate Pack for more information.

As a Team Member of ACT Policing, within the AFP, you will also be required to contribute to the achievement of outcomes in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance Instruments. It is expected that the successful applicant will deliver on the core responsibilities and meet any requirements of the position as outlined below.

• Be the first point of contact for Emergency Triple Zero (000) and non-emergency (131 444) calls for Canberra and the surrounding community
• Record time-critical information proficiently and accurately to task and assist in the management of ACT Police and Protective Service Officer responses to incidents
• Record, monitor and report on operational activities using multiple databases; Computer-Aided Dispatch and Police Real-Time Online Management Information systems
• Liaise with other emergency services, Government agencies, or other support to provide a high level of service to the ACT community
• Monitor and utilise public safety CCTV systems to support criminal investigations and prosecutions
• Work on a Rostered Operations shift patten, including night and weekend hours, to suit the needs of the 24/7 ACT Policing environment

• You must be an Australian Citizen at the time of application
• You must be 18 years of age at the time of commencement 
• A Negative Vetting 1 (Secret) security clearance or the ability to obtain one
• Demonstrated ability to proactively contribute to a team, within a fast paced environment
• Candidates will be required to complete a psychological assessment to be able to progress through this process

Additional Information

• This position is an AFP Band 3.
• This position may advertised in multiple locations, however the position is located in Canberra, ACT. Successful applicants must be willing to relocate to Canberra at their own expense.
• This advertisement is looking to fill vacancies and create a merit pool for future vacancies arising over the next 12 months.
• Applicants are encouraged to view the Candidate Pack for further information.

Commitment to Diversity & Inclusion

At the AFP we value the different perspectives, approaches and lived experiences of our people, and recognise that our collective intelligence and diversity is what makes us stronger. As such, we encourage applications from people from all walks of life, including people from culturally and linguistically diverse backgrounds, First Nations people, women, the LGBTQI community and people with disability.

As Australia’s national policing agency, the AFP is a key member of the Australian law enforcement and national security community, leading efforts to keep Australians and Australian interests safe both at home and overseas. The AFP also has responsibility for providing community policing services to the Australian Capital Territory and Australia's territories, including Christmas Island, Cocos (Keeling) Islands, Norfolk Island and Jervis Bay