Student Recruitment Officer - Melbourne/Sydney/Perth

About the role

Convert inbound enquiries into enrolled students — phone, email and chat, from first contact through to a completed application. Build and run the agent network — visit agents in person, onboard new partners, keep existing ones performing, and drive enrolment volume and quality through them, not just enquiry count. Own the events calendar — plan and attend education fairs, expos and agent workshops, and convert on-the-day conversations with students and agents into real applications. Lead video content for the college — plan, shoot and produce recruitment and promotional video for social and web, on top of the recruitment work, not instead of it. Manage leads from every channel — website enquiries, social and digital marketing campaigns, agent referrals and walk-ins all run through the same disciplined follow-up process. Keep the CRM as the single source of truth — every interaction, every lead source, logged and current, so nothing falls through a gap between channels.

Key responsibilities

• Convert inbound enquiries into enrolled students through phone, email and chat

• Build and run the agent network through in-person visits, onboarding and performance management

• Plan and attend education fairs, expos and agent workshops

• Plan, shoot and produce recruitment and promotional video for social and web

• Manage leads from website enquiries, social and digital marketing campaigns, agent referrals and walk-ins

• Maintain CRM as the single source of truth for all interactions and lead sources

About you

• Proven experience in inbound sales, customer service or student recruitment (education sector highly regarded)

• Confident meeting and negotiating face-to-face with external partners

• Excellent phone and written communication; able to explain programme and entry requirements clearly

• Genuinely comfortable being measured against a real monthly target

• Disciplined CRM use across multiple, simultaneous lead sources

• Full Australian working rights and a current driver's licence

• Existing relationships within the international education agent network (desirable)

• Some experience creating short-form video/social content (desirable)

• Background in higher education, VET or international education specifically (desirable)

• Working knowledge of National Code 2018 Standard 4 (desirable)

About us

Austra College (Adelaide Educators Pty Ltd) has been operating since 2010 — sixteen years delivering nationally recognised VET, across four campuses: Adelaide, Melbourne, Sydney and Perth. Our team works with a large, genuinely diverse student and agent base across the country, not one city's worth of contacts.

Benefits

• Ownership of the full recruitment funnel — agents, events, content and digital leads

• Join a college with sixteen years of history and a genuine four-city footprint

• Regular travel to agent visits, expos and industry events

• Professional development and a genuine path to a senior recruitment or partnerships role as the function grows