Research & Insights Coordinator

Job Description

Research & Insights Coordinator

• $70 - $80 per hour + Super
• 12-Month Contract – Hybrid Flexibility
• Macquarie Park Location

Norwest Recruitment is partnering with a government organisation based in Macquarie Park to appoint a Research & Insights Coordinator on a 12-month maternity leave contract.

This is a unique opportunity for a research, market insights, customer experience or data-driven professional to play a key role in understanding community and customer sentiment and translating research into meaningful insights that support better decision-making across the organisation.

The Role

• Leading and supporting strategic research projects from survey design and data collection, through to analysis, insights, and reporting.
• Supporting community engagement initiatives through the design, delivery, and analysis of community feedback mechanisms.
• Supporting the development and ongoing delivery of the customer experience research program, including reviewing existing methodologies and identifying meaningful metrics.
• Designing and analysing customer satisfaction, community perception and feedback surveys.
• Working closely with project managers and stakeholders to provide advice on appropriate research methodologies, survey questions and feedback mechanisms.
• Analysing research and customer data to identify trends, patterns, and opportunities for improvement.
• Translating complex research findings and data into clear concise reports that support informed decision-making.

About you

• The ability to independently conduct research, work with data, identify meaningful insights and communicate your findings in a way that helps stakeholders make decisions.
• A degree in Business, Marketing, Psychology, Social Sciences, Market Research, or relevant experience.
• Strong experience in survey design, customer satisfaction research, market research or community perception research.
• Demonstrated experience analysing data and translating findings into actionable insights.
• Experience developing or working with business performance and customer satisfaction metrics.
• Strong report writing and presentation skills, with the ability to communicate complex information simply and concisely.
• Experience managing research projects from conception through to delivery.
• Strong stakeholder management and the confidence to provide advice across different areas of an organisation.
• Experience with Power BI or other advanced data visualisation/analytics tools would be highly regarded, although it is not currently a core requirement.

Benefits

• 12-month maternity leave contract
• $70 - $80 per hour + Super depending on experience.
• Hybrid working – 3 days in the office / 2 days from home
• Modern offices in Macquarie Park, close to public transport.
• Opportunity to work across a broad range of high-profile community and customer research projects

If you are a research, insights, customer experience or data professional looking for an opportunity where your work can directly influence how a government organisation understands and serves its community, we'd love to hear from you.

Please apply now or send through your application to james@norwestrecruitment.com.au

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.