Technical Solution Manager (TSM) – Aircraft Systems Troubleshooting Support Civil Aviation – Airbus Fleet

At ORTEC ENGINEERING SPAIN, we are supporting Airbus operational activities worldwide and strengthening our senior technical teams within commercial aviation programmes.
We are currently looking for an experienced Technical Solution Manager (TSM) to support Airbus operational activities with, providing advanced troubleshooting and aircraft systems expertise for the Airbus A380 fleet.
The position is based in Sydney, Australia, supporting Qantas operational activities and coordinating technical actions affecting aircraft operations. The role is embedded within a highly dynamic airline environment, requiring close interaction with Airbus, Qantas Engineering, Maintenance Control Center (MCC) teams, Airbus Flight Hour Services (FHS), and Airbus Consulting specialists.
Job DescriptionAs a Technical Solution Manager (TSM), your responsibilities will include:Acting as the Airbus technical focal point for aircraft troubleshooting activities.Supporting operational and technical investigations affecting Airbus A380 fleet availability and performance.Leading troubleshooting activities in collaboration with Airbus experts, Qantas Engineering teams, MCC personnel, and FHS specialists.Participating in the daily operational coordination meeting with Qantas teams at 08:00 AM.Analysing operational events, technical reports, aircraft status, and maintenance constraints throughout the day.Performing advanced fault isolation and technical investigations across all ATA chapters.Conducting root cause analysis and developing corrective action plans.Preparing and delivering daily technical work packages.Supporting Aircraft on Ground (AOG) situations and other critical operational events requiring rapid decision-making.Coordinating with engineering, maintenance, airline operational teams, and Airbus technical organizations to ensure timely resolution of technical issues.Monitoring implementation of corrective actions and supporting aircraft recovery activities.Ensuring effective communication between Airbus, Qantas, FHS teams, and maintenance personnel supporting operations.Providing structured technical reporting and recommendations to support operational decision-making.
ProfileWe are looking for professionals with:Strong Airbus A380 systems knowledge and proven experience in aircraft troubleshooting, fault isolation, and root cause analysis within airline operational environments.Experience working in Maintenance Control Center (MCC), line maintenance, technical support, or similar operational roles.Good understanding of aircraft electrical and wiring systems, including the ability to interpret technical documentation and schematics.Experience with Airbus operational support processes and digital tools such as Skywise and Flight Hour Services (FHS).Strong analytical, problem-solving, and communication skills, with the ability to work effectively under pressure and manage multiple technical issues simultaneously.Customer-oriented mindset, strong ownership, and the ability to collaborate with multidisciplinary teams while working autonomously.B1 or B2 aircraft maintenance background.Fluent English (written and spoken).
Job RequirementsAvailability for long-term assignment in Sydney, Australia.Availability to participate in the on-site onboarding and handover period during December.Candidates must provide an updated CV together with relevant qualifications and certifications.
What We OfferAt ORTEC ENGINEERING you will find:Highly competitive remuneration, aligned with your experience and profile.Permanent contract.Private health insurance.Participation in a strategic Airbus operational support programme.Opportunities to participate in other international projects and benefit from national and international mobility.And many other advantages of working within an international group of more than 15,000 professionals.
At ORTEC ENGINEERING we are proud to consider Diversity and Inclusion as essential elements in everything we do. We are committed to Equal Employment Opportunity, regardless of race, color, ethnicity, gender, age, sexual orientation, gender identity or religion. We actively promote the employment of people with disabilities.Note: By actively applying to this Selection Process via LinkedIn, you authorize the processing and use of your personal data, including your LinkedIn profile, in accordance with the ORTEC GROUP DATA PROTECTION POLICY available at: https://ortec-group.com/en/gdpr/