Business Analyst (Affirmative measure – Aboriginal and Torres Strait Islander employment)

This vacancy is only open to Aboriginal and Torres Strait Islander applicants. This initiative helps to increase the number of Aboriginal and Torres Strait Islander people employed in the APS, to better reflect the diversity of the Australian community.

This vacancy is only open to Aboriginal and Torres Strait Islander applicants. This initiative helps to increase the number of Aboriginal and Torres Strait Islander people employed in the APS, to better reflect the diversity of the Australian community. To be eligible for this role candidates must provide confirmation of their Aboriginal and/or Torres Strait Islander heritage.

As a member of Frontline Operations, you’ll lead and support the delivery of high-quality services, ensuring the integrity of Australia’s tax and superannuation systems. 

As a Business Analyst in our Frontline Business Improvement, Frontline Risk and Strategy and Frontline Resource Management business areas, you will apply your technical expertise and business knowledge to engage stakeholders, gather and analyse requirements, and support the design and implementation of business solutions that align with business objectives.

You will translate information and data from a range of sources into meaningful insights, recommendations and practical outcomes. You will contribute to the assessment and validation of solutions, identify risks and impacts, and communicate findings to support decision-making and continuous improvement.

Our Frontline Operations group has a variety of roles available, including:

Business Analyst

As a Business Analyst, you will work closely with stakeholders to understand business needs, identify opportunities for improvement and help shape solutions that deliver better outcomes. You will gather and analyse information from a range of sources, translate complex requirements into clear and meaningful documentation, and support informed decision-making. Working collaboratively across teams, you will use your analytical skills to identify challenges, evaluate options and contribute to the successful delivery of business and technology solutions.

Business Intelligence Analyst

As a Business Intelligence Analyst, you will analyse and interpret complex data to provide insights that support business decision-making and continuous improvement. You will work with stakeholders to understand business challenges, identify trends, risks and opportunities, and translate data into meaningful information through reports, dashboards and recommendations. Using your analytical expertise, you will help inform strategy, improve business performance and support the delivery of data-driven outcomes across the organisation.

Duties for the above roles may include: 

•  working collaboratively with stakeholders to understand business needs, challenges and opportunities, and translating these into actionable outcomes

•  gathering, analysing and interpreting information from a range of sources to identify trends, risks, issues and opportunities for business improvement

•  eliciting, documenting and validating business requirements, processes, user journeys and solution designs to support informed decision-making

•  developing, maintaining and enhancing reports, insights, dashboards, business documentation and other artefacts to support operational and strategic outcomes

•  providing specialised advice, recommendations and analytical insights to stakeholders on complex business matters

•  contributing to the design, implementation and evaluation of business processes, systems and solutions that support organisational objectives

•  maintaining accurate, complete and contemporaneous records, documentation and data in accordance with legislative, policy and operational requirements

•  supporting continuous improvement initiatives by identifying opportunities to enhance business processes, intelligence products, reporting capabilities and service delivery outcomes

We embrace the strength of diversity – through our people and the perspectives they bring. 

We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.

Our ideal candidate:

•  applies business analysis skills to identify, analyse and document business requirements that support business outcomes and informed decision-making 

•  analyses information, data and business processes from multiple sources to identify risks, opportunities and impacts, providing evidence-based recommendations 

•  builds effective stakeholder relationships and communicates business and technical information clearly, using consultation and influencing skills to achieve shared understanding 

•  demonstrates leadership, initiative and sound judgement when managing complex work under limited direction, providing guidance and support to others while contributing to team capability, collaboration and continuous improvement.

Candidates applying under the affirmative measure provision must provide confirmation of their Aboriginal and/or Torres Strait Islander heritage. 

For further information about this requirement and the application process please select the Apply now button.

This recruitment process is being used to fill both ongoing and non-ongoing positions. Non-ongoing positions may be offered for up to 18 months.

Non-ongoing vacancies have the potential to become ongoing. These non-ongoing positions may become ongoing within the next 12 months. Should a position become ongoing then the merit pool established through this selection process may be used to fill the vacancy.

We are globally recognised for leading best practice in the administration of tax and superannuation, promoting a level playing field and fairness for all. Our work makes a real difference to the lives of Australians and positively impacts their economic and social wellbeing. Our people are problem-solvers, curious, dynamic and are at the heart of our success. We are inclusive and embrace the strength of diversity. Flexible working arrangements are available to help balance work and life. We offer more than you expect. We offer a place where you can belong, a say in how you make a difference, and the chance to grow a successful career.