Customer Engineer - Thermal, NSW

Job Description

Position Summary/Objectives of Incumbent:

The purpose of this position is to carry out the maintenance servicing of Vertiv equipment, after hours service work and commissioning as planned and directed by the Service Operations Manager and Thermal Supervisor.

Key Responsibilities

Planning & Reporting:

Plan your customer service maintenance visits in a structured and methodical manner. Time Sheets – Digital reporting tool to be used (i.e., accurately record hours worked, and all call out and response times) each day. Field Service Reports - to be completed for every maintenance & service call attended.

Operational Delivery

Carry out commissioning, service contract maintenance and after-hours service commitments in a professional, efficient manner.Maintain relationships between the VERTIV and our customers, by having professional interactions with customers & providing customer feedback to the Vertiv Team.Keep up to date with your training requirements across multiple Vertiv technologies. Maintain the supplied company vehicle & personal appearance to the appropriate company standard. Spare Parts. Keep personal onboard spares inventory, record & report inventory use.

WHS, Environment & Quality

Comply with all Work, Health & Safety, Environment and Quality obligations.Actively promote safety in the workplace

Daily Work Duties And Expectations

Drivers Licence is required (may involve visit to remote sites)Overnight or longer trips may be required.Unaccompanied (Lone worker) After-hours work and being on an On-Call Roster is needed.Attending customer Service calls.Use of ladders, Scissor lift and scaffolding.Working in tight and restricted locations.Working on and around Energised Electrical equipment.Working on live refrigerant lines and pressure vessels.Working and Heights (needs Work at Heights Training and refreshed every 5 years)Working on HVAC Mechanical systems that will involve awkward body positions at times.Lifting, carrying, relocating equipment and components (e.g Compressors, Gas Bottles etc)

Employees reporting to Incumbent Nil

Main contacts within Company

Other Customer Engineers – ThermalService Supervisor –ThermalService Operations ManagerSafety ManagerTechnical Support TeamSales TeamFinance

Main Contacts Outside The Company

CustomersProduct Suppliers ContractorsVertiv Partners

Education/Qualification

Mechanical Trade Certificate (state dependant)Restricted Electrical LicenceRefrigerant Handling Licence

Specialist Knowledge

Technical knowledge - data centres, telecom, commercial & industrial or similar industries (highly regarded)

Practical Experience

Proven track record within the Air – Conditioning or other precision cooling industry as a service technicianThermal controls & Networking knowledgeProficiency in Microsoft Office

Personal Characteristics

Excellent communication, inter-personal and problem-solving skills.Learning agilityInterpersonal skillsAbility to work collaboratively in a team environment.Ability to multitask and priorities workloads.Negotiation & influencing skills.Computer literacy at an intermediate level

About Us

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

High-Performance Culture Customer Focus Operational Excellence Innovation Financial Strength

VERTIV BEHAVIORS

Own it Act with urgency Foster a customer-first mindset Think big and execute Lead by example Drive continuous improvement Learn and seek out development Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com

About The Team

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.