Industrial Customer Coordinator

Who we are looking for

As our Industrial Customer Coordinator, you'll play a key role in managing our industrial customers, ensuring trade waste and water supply services are effectively managed and regulatory obligations are met. You'll also help shape the strategic management and reuse of biosolids, while ensuring accurate data supports sound decision-making and customer billing.

This is an opportunity to combine technical expertise, customer relationships and environmental stewardship to help deliver safe, sustainable and reliable water services to our community. This is an ongoing full-time position based in Warrnambool, with a generous salary of $102,449 to $114,283 p.a. plus superannuation.

What you'll be doing

On a day-to-day basis, you'll:

• Ensure all existing and new industrial customers have current Trade Waste and Water Supply Agreements.
• Ensure all new industrial and tankered waste customers have been assessed by internal stakeholders to identify the appropriate disposal route and fees before acceptance into Wannon Water's systems.
• Ensure all data required in customer agreements and for regulatory purposes is accurately measured, stored and verified for invoicing and compliance with Wannon Water's Trade Waste Agreements and acceptance criteria. 
• Manage the operation of the Brine Receival Facility (BRF).
• Build strong relationships with industrial customers, septage and BRF users, and biosolids re-use customers.
• Strategically manage our biosolids contractors to meet regulatory obligations regarding the delivery of sludge from treatment plants to biosolids facilities, short and long-term storage, drying and testing, and spreading on re-use farms.

What you’ll bring 

We’re looking for someone with 

• Tertiary qualifications in an appropriate scientific or engineering discipline or significant experience within a relevant field. 
• Sound skills and knowledge in project delivery processes/project management.
• Analytical and investigative skills are required to enable the formulation and review of options.
• Proficiency in the ability to monitor, analyse and report on detailed water/wastewater quality inputs and impacts.
• Strong communication skills including verbal and written.
• Demonstrated ability to develop and maintain business relationships.

For further details, see the position description available here.

We look forward to hearing from you. if you have any questions, feel free to call Maddie Craven (Manager Operations Support & Projects) on 04•• ••• 689.

What we can offer

Putting people first comes naturally to us, and that includes the people we employ. You’ll have every opportunity to make the most of your talents, broaden your experiences and be rewarded for the great work you do. 

You'll be offered a range of great benefits including:

• Workplace flexibility with access to working arrangements such as hybrid work, flexible hours, purchased leave, monthly rostered days off and more. 
• An inclusive workplace culture, which embraces diversity and the benefits it brings to the workplace and life.
• A leadership commitment to Zero Harm where the safety and wellbeing of our people and others is paramount.
• A Health & Wellbeing program, to support your physical, mental and financial wellbeing, including our Employee Assistance Program for our people and their immediate families.
• Extensive learning and development opportunities and access to professional development through associations such as CPA, IWC, WSAA, VicWater, and more.

We're an equal opportunity employer. Our commitment to creating and supporting an inclusive culture is reflected in our diverse mix of talented people who are passionate about delivering their best.

We welcome applications from everyone including people with a disability, job seekers of all ages, carers, people from culturally diverse backgrounds, members of the LGBTI+ community, and Aboriginal and Torres Strait Islander people.

We are 

Ready to find out about our employee benefits? Visit Our Careers page and discover more about us.

How you can apply 

Applications close: 11:59pm Sunday 7 September 2026  

Click APPLY and you will be taken through to the Wannon Water Careers Portal to complete your application. Once there, you will be prompted to answer a few simple questions and upload your cover letter and resume.  

As part of your cover letter, please outline how your skills and experience meet the role requirements (as outlined in the position description).  

Reasonable Adjustments

We're here to support you through life's ups and downs. Whether you need adjustments during the recruitment process or at work, like flexible hours or accommodation for disabilities, we're here to help. We understand it can be daunting to share your needs, so feel free to reach out with any questions at ••••@wannonwater.com.au. Your information will be kept completely confidential.