Communication Technology Coordinator

The position of Communication Technology Coordinator provides a key operational function within the Workplace Technology section in the Information Services Division. The role assists in providing the efficient delivery of network services, meeting room and emerging computer technology to end users.

The position coordinates state-wide adoption and support of meeting room technologies. Technical support for network infrastructure, Microsoft Teams devices, including Teams Rooms, Dante enabled devices, and 3rd party control systems. Coordinates the Apple and Google Play mobile app development and management process ensuring compliance with the Department mobile application framework. Review, tests and recommend adoption of new and emerging end user technologies. 

Specialist/Technical Expertise/Qualifications

Highly desirable 

• Victorian Drivers Licence is required.
• Demonstrated experience providing senior level ICT end-user support within a complex enterprise environment.
• Relevant qualifications in Information Technology and/or IT Service Management, including ITIL v4 Foundation certification or equivalent.
• Experience using IT Service Management (ITSM) platforms, preferably ServiceNow.
• Proven experience working within an ITIL based service delivery environment, including incident, request, problem and change management processes.
• Demonstrated experience managing contractors and service providers, including coordination of electrical, communications and data cabling works.
• Strong vendor management skills, with the ability to independently manage supplier relationships.
• Experience supporting regional or geographically dispersed sites and coordinating onsite technical services.

This is an ongoing position. The work location for this position is flexible within Victoria with hybrid work arrangements available.

To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) summarising their skills and relevant experience.

Please refer to the Key Selection Criteria provided in the Position Description, including the mandatory requirements.

How to Apply:

If you are a current DEECA employee, please apply via DEECA Careers. 

Click the ‘Apply’ button and you'll be redirected to a new platform and create an account.

Applications close 11.59pm on Monday, 24 August 2026.

All applications must be submitted through the online portal. We are unable to consider email or manual applications at this time.

Other relevant information:

Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a Nationally Coordinated Criminal History Check.

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing position is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.

An inclusive, culturally safe and flexible workplace 

DEECA fosters an inclusive workplace culture and is committed to a fair, accessible, and equitable recruitment process.

We strongly encourage Aboriginal and or Torres Strait Islander people to apply.  We recognise the strengths, knowledge and perspectives First Nations people bring and DEECA is committed to a culturally safe and respectful workplace.  If you need support to participate, please contact ***************@deeca.vic.gov.au.

We support flexible working arrangements, including hybrid work, varied hours, part-time work and job sharing.  For more information about our recruitment processes, visit applying for a role with us.