Senior Product Owner (Journey Owner)

About usAt CareSuper, we believe we’re Super Together. As a profit-to-member super fund with over 600,000 members and $60 billion in assets, we’re passionate about helping our members retire with confidence. We’re growing fast and looking for our next superhero to join us on this exciting journey.
About the roleAs our Senior Product Owner (Journey Owner), you’ll play a key role in shaping and delivering meaningful member experiences across CareSuper. Reporting to the GM Member Experience, you’ll own an end-to-end member journey, translating strategic priorities, member insights and business goals into clear roadmaps, prioritised backlogs and measurable delivery outcomes.
You will:
Own the end-to-end member journey, including performance, backlog prioritisation, roadmap development and continuous improvement.Translate member insights, strategic priorities and business goals into a clear, actionable backlog of high-value work.Prioritise initiatives and features based on member value, business impact, delivery feasibility, risk and operational considerations.Work closely with Experience, CX, Digital, Product, Brand, Marketing and business teams to align design, delivery and outcomes.Define squad outcomes and OKRs, giving delivery teams clear direction on priorities, sequencing, trade-offs and success measures.Engage stakeholders, manage dependencies and drive continuous improvement in how the squad plans, delivers, learns and creates value for members.
What we’re looking for We’re looking for a commercially minded and member-focused product leader who can balance strategy, delivery, stakeholder priorities and ambiguity.
You’ll thrive in this role if you have:
Experience in product ownership, journey ownership, service design, digital delivery or a similar outcome-focused role.Strong understanding of human-centred design, service design principles, agile delivery and backlog prioritisation.Confidence using data, insights and commercial judgement to make decisions and measure the value of initiatives over time.Excellent stakeholder engagement and influencing skills, with the ability to align teams, clarify priorities and manage expectations.The ability to make informed trade-offs across scope, time, quality, risk and value in a changing delivery environment.Relevant tertiary qualifications in business, product, technology or a related discipline, or equivalent experience; financial services or regulated industry experience would be highly regarded.
Why CareSuper? We’re not just another super fund. We’re a values-driven organisation that puts people first—our members and our team.
Here’s what you can look forward to:
Hybrid and flexible work environment3% Superannuation Guarantee (SG) above SG minimumAdditional matching of your salary sacrifice to Superannuation of up to 3% depending on your role5 weeks of annual leave18 weeks of parental leave for all eligible employeesHolistic health and wellbeing support - free annual flu shots, skin checks, Employee Assistance ProgramProfessional DevelopmentRewards and Recognition Program, as well as employee discounts and cashback offers on a broad range of products and services
Ready to apply?We’d love to hear from you! Just send through your resume and a cover letter. Be quick—we may close applications early if we find the right person.
What happens next?Need support during the application or interview process? We’re here to help. Just reach out to your talent partner and let us know how we can make the process work for you.
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At CareSuper, we know that diverse perspectives make us stronger. We’re proud to foster an inclusive environment where everyone feels welcome, respected, and valued—no matter your background or identity.