Records and Mail Officer | Full-time Temporary with a Possibility of Permanency

Closes: 01 September 2026

Classification: Administrative Services Officer Class 2
Salary: $70,236 - $76,910 plus superannuation
Position No: 72292
Directorate: Chief Minister, Treasury and Economic Development
Advertised (Gazettal date): 25 August 2026
Contact Officer: Racquel Hollyman on Racquel.Hollyman@act.gov.au or 0403 906 059

Details: The Records and Mail Officer role sits within ArchivesACT, part of the Territory Records Office, which provides records management, archival and mail distribution services to ACT Government directorates. The Office plays a key role in supporting government accountability, business continuity and the preservation of Canberra’s historical record.

The Records and Mail Officer plays an important role in supporting the secure and efficient delivery of mail and records services across the ACT Government. This includes sorting and distributing mail, coordinating courier services and undertaking records management activities such as file retrieval, storage, scanning and disposal.

The role requires the use of systems such as ServiceNow, HPE Content Manager and the courier management system to manage service requests and maintain accurate records. Officers are expected to provide a high level of customer service to a broad range of stakeholders and work across mail and records functions to meet operational requirements.

This is a hands-on, multi-functional role that primarily supports Mailroom and Records operations. The role works across both mail and records functions to meet operational requirements and may also provide support to digitisation activities as required, including assisting with the preparation of records and the secure handling of materials to support digital capture processes.

The role involves manual handling and regular travel between government sites using fleet vehicles. A current C-class driver’s licence (provisional accepted) is essential.

Eligibility/Other Requirements:

• Ability to work in a manual‑handling environment, including lifting, moving and handling physical records and archive boxes.
• A current driver’s licence (C‑Class or Provisional) is essential.
• This position may require a pre‑employment medical.
• This position does not require a Working with Vulnerable People Check.

Note: This position is available immediately for a period of six months with the possibility of extension up to 12 months and/or permanency.

A merit pool will be established from this selection process and will be used to fill future vacancies over the next 12 months.

How to Apply: Please submit a curriculum vitae including the contact details of two referees (one of whom must be your current supervisor or manager); and

A personal pitch of up to two pages outlining your interest in the role and demonstrating how your Skills and Capabilities align with the requirements. Your pitch should address the Professional/Technical Skills and Knowledge and the Behavioural Capabilities in the Position Description.

Applications should be submitted .

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

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Note

This position is available immediately for a period of six months with the possibility of extension up to 12 months and/or permanency.