Advocate, Tenancy

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Watch our recruitment video: https://www.linkedin.com/feed/update/urn:li:activity:7386546891238404096

About Us

PCLS have regional offices in Karratha, Roebourne, South Hedland, and Newman. We offer a range of services including:

• Legal Services
• Financial Counselling
• Tenant Advice and Education Service
• Housing Support
• Domestic Violence Advocacy & Support
• Redress Support
• Settlement, Engagement and Transition Services (SETS)

Make a Difference Where It Matters Most

Are you passionate about advocacy, social justice and supporting people to understand their rights?

We are seeking a Tenancy Advocate to join our team on a full-time basis in Karratha, supporting individuals and families with tenancy advice, advocacy and court support.

This is a rewarding opportunity to make a real difference by helping people understand their tenancy rights and responsibilities, navigate challenges, resolve disputes and access the support they need.

If you are empathetic, respectful and client-focused, with a genuine commitment to supporting people in the community, we’d love to hear from you.

About the Role

As a Tenancy Advocate, you will:

• Provide practical tenancy information, advice and advocacy to clients.
• Support renters to understand their rights and responsibilities under WA tenancy legislation.
• Assist clients to navigate tenancy disputes, notices, applications and dispute resolution processes.
• Provide court support and advocacy for clients attending tenancy-related proceedings.
• Help clients communicate effectively with landlords and property managers.
• Assist with tenancy-related forms, documentation and processes.
• Develop practical plans with clients to address and resolve tenancy issues.
• Connect clients with appropriate services, including legal, homelessness, financial and community supports.
• Maintain accurate case notes, client records and documentation.
• Build positive relationships with local services and community organisations.
• Participate in training, supervision and professional development.

What We’re Looking For

You will be someone who:

• Has experience in advocacy, community services, tenancy, casework, legal support or a related field.
• Communicates clearly and confidently with people from diverse backgrounds.
• Can remain calm and professional when supporting people experiencing challenging circumstances.
• Is organised, adaptable and able to work both independently and as part of a team.
• Has a strong commitment to social justice, client rights and empowering people to advocate for themselves.
• Is willing to learn and develop their knowledge of WA tenancy legislation and processes.

Experience in tenancy, advocacy or court support is highly regarded, but training and support will be provided to the right person.

Benefits

• Competitive Salary (SACS Award WA Level 3.1 -4.4, depending on qualifications and experience)
• Join our wellbeing squad
• Annual flight allowance
• Annual leave (5 weeks) with 17.5% annual leave loading
• Additional 0.5% superannuation
• Location allowance
• Regular supervision and professional development and training opportunities
• Access to not-for-profit salary packaging
• Air conditioning allowance (if eligible)
• Salary Packaging

Essential Criteria:

• Ability to travel across the Pilbara, including overnight stays
• Working rights within Australia
• Current Western Australian Driver’s License, Class 3.
• National Police Clearance
• Current Working with Children Check required

How to Apply

Click on the “Quick apply” button and attach your detailed resume and cover letter addressing the selection criteria.

Applications close 18/09/2026.

Please note that the advertisement may close earlier if a suitable candidate is found.

Inclusion, Diversity and Equity Statement

PCLS is passionate about embracing diversity and creating an inclusive and welcoming workplace. PCLS encourages Aboriginal and Torres Strait Islander people, and people with different lived experiences, abilities, gender, ethnicity, age, religion, and sexual orientation to apply. We are a child-safe organisation.