Patient Services Assistant - Full Time - WCH

In this role, you'll play a crucial part in maintaining a clean, safe, and welcoming environment for patients, visitors, and staff at the Woman’s & Children's Hospital. You’ll be responsible for a range of cleaning and patient services while ensuring high standards of confidentiality, empathy, and courtesy. If you're committed to providing exceptional service in a healthcare setting, we encourage you to apply.

These are full-time roles requiring full working rights. You must be available to work a rotating roster across seven days, with shifts starting at 7am,11am & 3pm. Typically, the roster includes two weekends on and two weekends off per month.

What You’ll Do (key responsibilities)

This role offers a broad scope, with key responsibilities including:

• Perform a variety of cleaning tasks including floor care, high dusting, spot cleaning of walls, doors, internal glass, bathrooms, toilets, fixtures, and vents.
• Ensure adequate supplies of cleaning and toilet requisites are available.
• Follow Infection Control policies and procedures diligently.
• Respond promptly to service requests using hand-held devices.
• Pick up and return equipment, blood, and pharmacy products as directed.
• Manage patient transfers

• Deliver patient meals and manage linen and other supplies.

   

What You’ll Bring (experience required)

• Certificate III in Health Services Assistance or Health Support Services (preferred but not essential).
• Previous experience in a Patient Support Assistant (PSA) role or similar (preferred).
• Experience in a healthcare environment (desirable).
• Knowledge of cleaning equipment, chemicals, and procedures.
• Understanding of workplace health and safety practices.
• Knowledge of infection control principles and procedures.
• Strong written and verbal communication skills
• Strong customer service and safety focus.

More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.

Why Downer?

At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.

What It Means to Belong at Downer

We’re proud of our high-performance culture and commitment to diversity, offering:

• Training and development to support and diversify your career. 

• With 30% of vacancies filled internally you’ll find real opportunities to advance your career.

• Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.

• Employee Assistance Program: professional support for you and your family when you need it most.

You want your work to matter and so do we.  With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals.  Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.

As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.

If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.

How to Apply
Click "APPLY" and please include your up-to-date resume, copies of any relevant licences/qualifications. 

As a pre-requisite for this role, successful candidates will be required to undertake a pre-employment medical, as well as provide an up-to-date National Police Clearance, Working with Children certificate and immunisation evidence.