Parts Interpreter

About the role

As a Parts Interpreter at Engine Protection Equipment Pty Ltd, you will work directly with customers to understand what they need, interpret technical and parts information, identify suitable products, prepare quotations and coordinate supply. You will develop strong product knowledge and become a trusted point of contact for customers who rely on EPE to solve their equipment and parts requirements. This role involves helping customers identify, source and purchase the right products for their applications.

Key responsibilities

• Understanding and interpreting customer parts and product requirements

• Identifying parts and components using catalogues, technical information and computer-based systems

• Providing customers with accurate product information and advice

• Preparing and presenting quotations

• Receiving and processing customer orders by phone, email and at our trade counter

• Responding promptly and professionally to incoming customer enquiries

• Developing and maintaining strong relationships with existing customers

• Making sales calls to new and existing customers arising from existing enquiries and opportunities

• Liaising with suppliers to source and purchase stock and non-stock products

• Developing comprehensive knowledge of EPE's products, services and applications

About you

• Previous experience in parts interpretation, internal sales, technical sales, customer service or a similar customer-facing role

• Strong customer service and communication skills

• Ability to understand technical products and identify components from customer requirements

• Confidence working with product catalogues, computer systems and technical information

• Strong attention to detail and commitment to accuracy

• Good organisational skills and the ability to manage multiple customer requirements

• Confidence communicating with customers and suppliers by phone, email and face-to-face

• A practical approach to problem-solving

• Strong computer literacy

• A willingness to develop detailed product and application knowledge

• Current Australian driver's licence

About us

Engine Protection Equipment Pty Ltd (EPE) is an engineering and manufacturing company that leads Australian industry forward. For decades, EPE has supported customers across mining, marine, power generation, agriculture, transport and industrial operations. We manufacture and procure the products our customers need to keep critical equipment operating safely and reliably. At EPE, we believe information is valuable and should be shared for the benefit of everyone. We challenge established ways of doing things, continuously look for better solutions and consider quality a normal expectation rather than a variable. We work together to get the job done, and everyone contributes to delivering exceptional outcomes.

Benefits

• Full-time, office-based position at our Bibra Lake facility

• Monday to Friday working environment

• Strong support from management and experienced team members

• Ongoing product and technical training

• Exposure to a broad range of industrial products, customers and applications

• The opportunity to develop significant technical product knowledge

• Autonomy and ownership of your customer relationships and responsibilities

• Opportunities for professional growth as the business continues to expand

• A stable, family-owned Australian business with a long-term outlook

• Competitive remuneration based on experience and capability

At EPE, we believe information is valuable and should be shared for the benefit of everyone. We challenge established ways of doing things, continuously look for better solutions and consider quality a normal expectation rather than a variable.

We work together to get the job done. Whether you're working with a customer, sourcing a difficult-to-find component, helping the warehouse or working with our manufacturing team on a custom requirement, everyone contributes to delivering exceptional outcomes.

If you're looking for a role where you can develop genuine technical expertise, build strong customer relationships and become an important part of a growing Australian business, we'd like to hear from you.