Guest Service Agent

Be the reason guests can't wait to return!

Join the team at Encore by Mingara, our contemporary 86-room hotel on the NSW Central Coast. We're looking for a passionate hospitality professional who loves creating memorable guest experiences from check-in to check-out.

You'll deliver exceptional service, build genuine guest connections, recommend premium experiences, and confidently resolve challenges to ensure every stay is memorable. Working closely with all hotel departments, you'll play a key role in creating seamless experiences that keep guests coming back.

If you're guest-focused, professional, tech-savvy, and thrive in a fast-paced environment, we'd love to hear from you.

Main Responsibilities

• Welcome guests warmly and manage check-in/check-out with professionalism and ease.

• Oversee reservations, room allocations, and identify opportunities for room upgrades and enhanced guest experiences.

• Deliver outstanding service by responding to guest inquiries, resolving concerns, and anticipating guest needs.

• Work collaboratively with all departments to ensure seamless operations and exceptional guest outcomes.

• Process payments, maintain accurate financial records, and uphold high administrative standards.

• Promote hotel amenities, packages, and on-site experiences to enhance guest satisfaction and maximise revenue opportunities.

• Support the hotel's revenue management strategy through effective room allocation, upselling, occupancy optimisation, and the promotion of value-added products and services.

• Maintain a strong understanding of current offers, pricing strategies, and guest experience initiatives to contribute to business performance objectives.

You'll Bring

• Hotel, hospitality, or customer service experience.

• A friendly, professional, and guest-first attitude.

• Strong communication skills and attention to detail.

• Confidence with technology and reservation systems.

• A proactive mindset and ability to think on your feet.

• Experience upselling products or services (preferred).

• Flexibility to work mornings, evenings, weekends, and public holidays.

• The ability to thrive in a fast-paced team environment

Why Life’s Great When You Work With Us 

• Rosters Posted 4 Weeks in Advance - allowing you to plan what's happening well in advance 

• Opportunities to grow your career with a leader in the industry 

• 30% off Food in our Venue - even when you bring friends & family 

• FREE Espresso Coffee & Soft Drink 

• FREE Gym Membership 

• Discounted swimming lessons  

• Up to $1,500 in educational scholarships per year to progress your knowledge of our industry 

If this sounds like you, we would love to meet you!