Warehouse Manager

We're a profitable Melbourne DTC jewellery brand growing massively year-on-year, shipping worldwide from our own warehouse on Shopify. We're rolling out a new cloud WMS and heading into our biggest Black Friday yet — and we need a hands-on leader to run the floor.
WHAT YOU'LL OWN
Daily fulfilment — pick/pack accuracy and speed across a team of core packers, scaling to ~10 to 15 during peakThe WMS on the floor — become the super-user of our new system: workflows, scanning, and training every packer and casual on itReceiving & stock integrity — inbound goods, putaway, stocktakes, location accuracyFloor-level QC — defective items get flagged and pulled, never shippedPeak readiness — casual onboarding, shift planning, and keeping Black Friday week calmYour team — an experienced 2IC and a capable crew who know the products inside outWorking with customer service — urgent orders, address changes, missing parcels and returns receipting, handled same-day
WHO WE'RE LOOKING FOR
3+ years running or supervising an ecommerce/DTC warehouse (fashion, accessories or small-goods fulfilment ideal)Hands-on experience with a cloud WMS or barcode-scanning fulfilment system (ShipHero, Peoplevox,Cin7, Unleashed, NetSuite or similar) — you'll help bring ours liveAt least one peak season (BFCM/Christmas) where the floor was your responsibilityA trainer and standard-setter: you build routines, checklists and habits, and hold the line on themMandarin is a strong plus, not a requirement — like many global ecommerce brands we operate across English and Mandarin day-to-day (our supply chain and parts of our team are bilingual), so Mandarin helps you hit the ground running. The role itself runs in English.Comfortable with tech and new tools; we automate wherever we can
THE OFFER
$85,000–$100,000 + 12% super, depending on experience. Full-time, on-site at our Melbourne warehouse. Reports to the Head of Operations. Join before peak, make your mark on our biggest quarter, then help shape the warehouse as we scale.
We review applications daily and move fast for the right person.