Admin Assistant/Shop Manager

Location: Redcliffe, QLD 4020
Hours: Part-time (Monday–Friday, 2:00 pm – 6:00 pm during school terms)

Sharon Alback Dance Centre is a welcoming, family-focused dance school dedicated to providing exceptional dance education in a positive and supportive environment. We pride ourselves on delivering outstanding customer service to our students and families while fostering a professional, organised, and friendly workplace.

We are seeking an enthusiastic, organised, and customer-focused Admin Assistant & Dance Shop Manager to join our team. This is a varied role combining administration, customer service, retail management, and marketing support. You will play an integral role in the day-to-day operations of the dance centre and our dancewear shop, helping create a positive experience for every student and family.

• Be the first point of contact for students, parents, and visitors, providing exceptional customer service as our welcoming "Happy Host."

• Answer incoming phone calls, emails, and general enquiries.

• Process student registrations, enrolments, and fee payments.

• Maintain accurate student records, databases, attendance, and contact information.

• Prepare invoices, receipts, and other financial documentation.

• Assist with scheduling, studio administration, and general office duties.

• Support the planning and coordination of studio events, concerts, and promotional activities.

• Perform general administrative tasks to support the management team.

• Manage the day-to-day operation of the dancewear shop.

• Process in-store and online sales and customer orders.

• Order and replenish stock to maintain appropriate inventory levels.

• Conduct monthly stocktakes and inventory management.

• Maintain attractive visual merchandising and shop displays.

• Keep the retail area clean, organised, and well presented.

• Coordinate promotional campaigns and seasonal sales events.

• Update product listings and information on the website.

• Assist with creating marketing materials and newsletters.

• Create and schedule engaging content for Facebook and Instagram.

• Assist with website updates using Squarespace and Shopify.

• Support promotional campaigns that increase enrolments and retail sales.

The ideal candidate will have:

• Previous experience in an administration, reception, or customer service role.

• Strong organisational and time management skills with the ability to manage multiple priorities.

• Excellent written and verbal communication skills.

• High attention to detail and accuracy in data entry and record keeping.

• Strong customer service skills with a warm, professional, and friendly approach.

• Confidence working independently while contributing positively within a team.

• Proficiency in Microsoft Office, Meta Business Suite, Squarespace, Shopify, and general office software.

• A proactive attitude with the ability to adapt to changing priorities.

• Experience in retail or stock management (preferred).

• An interest in dance, performing arts, or the fitness industry is advantageous but not essential.

• Current Blue Card.

• Reliable and punctual.

• Available to work Monday to Friday, 2:00 pm – 6:00 pm during school terms.

• A supportive and friendly team environment.

• A rewarding role within a respected local dance school.

• A varied position combining administration, retail, marketing, and customer service.

• Opportunities to contribute to exciting studio events and performances.

• The chance to make a meaningful impact on the experience of our students and families.

If you are organised, enthusiastic, enjoy working with people, and thrive in a busy environment, we would love to hear from you.