Administration & Operations Assistant

Join Our Growing Perth Team

Harleys Complete Plumbing Services is seeking a motivated, organised Administration Assistant to join our Wangara team.

This is a full-time role, 38 hours per week, at $35 per hour plus superannuation.

You’ll support our commercial plumbing maintenance business through invoicing, compliance, customer communication and service coordination support.

If you’re organised, customer-focused and enjoy variety, we’d love to hear from you.

What You’ll Do

Primary Responsibilities

• Manage accurate, timely invoicing

• Upload invoices and documents to customer portals

• Process service reports and job paperwork

• Maintain employee qualification and licence records

• Manage compliance across CM3, Rapid Global and similar platforms

• Assist with document control and general administration

Service Coordination Support

You’ll also support the Service Coordination team by:

• Assisting with scheduling and technician allocation

• Providing customer updates and service information

• Keeping job records, notes and statuses accurate

• Supporting plumbers and field staff with admin needs

• Helping improve processes and efficiency

What We’re Looking For

Essential Skills & Experience

• Administration, invoicing, coordination or customer service experience

• Strong computer skills, including Microsoft Office

• Clear communication and a professional manner

• Excellent attention to detail and accuracy

• Strong time management and organisation

• Ability to work independently and as part of a team

Highly Regarded

• Trade, maintenance, construction or service business experience

• Experience with Ascora, SimPRO, Aroflo, ServiceM8 or similar

• Knowledge of invoicing and service administration processes

Why Join Harleys?

• Full-time stability with a respected and growing Perth business

• $35 per hour plus superannuation

• Supportive and collaborative team culture

• Ongoing training and development opportunities

• Modern office facilities with onsite parking and onsite gym

• Long-term career growth opportunities

• Work alongside experienced operations and service teams

• Be part of a company that values quality, teamwork and great customer service

About Us

Harleys Complete Plumbing Services has been delivering high-quality commercial plumbing and maintenance services across Perth for more than 20 years. We pride ourselves on providing reliable service, strong customer relationships and a supportive team environment where our people can succeed.