Account Manager

Company Description Thomas Peer Solutions is a trusted partner for businesses seeking effective, end-to-end IT solutions and professional services. The company provides both comprehensive project delivery and support for specific components, leveraging a select pool of experienced IT professionals to align outcomes with business expectations. With many years of combined industry experience, Thomas Peer Solutions focuses on reducing the costs and overheads associated with implementing IT solutions. Through flexible “resources on request” and “resources as a service” models, clients gain access to specialist expertise without long-term burden. The company is committed to delivering cost-effective, out-of-the-box IT solutions tailored to each client’s needs.
Role Description The Account Manager is a full-time, hybrid role based in Rowville, VIC, with flexibility for some work from home. This role is responsible for managing client relationships, understanding business and technical requirements, and ensuring that IT solutions and services meet agreed expectations. Day-to-day activities include overseeing ongoing accounts, coordinating with internal technical teams, preparing proposals and quotes, and monitoring project progress and service delivery. The Account Manager will regularly communicate with clients to review performance, address issues, identify opportunities for additional services, and support contract renewals. The role also involves maintaining accurate account documentation, contributing to continuous improvement of processes, and representing Thomas Peer Solutions in a professional manner.
Qualifications
Client relationship and account management skills, including stakeholder communication, expectation management, and conflict resolution.Experience in IT services or solutions delivery, with the ability to understand technical concepts and translate them into business value.Sales and business development capabilities, such as opportunity identification, proposal preparation, and negotiation.Project coordination and organizational skills, including time management, prioritization, and tracking milestones.Strong verbal and written communication skills, with attention to detail and professional presentation.Proficiency with common business and collaboration tools (e.g., CRM systems, Office 365, online meeting platforms).Demonstrated ability to work effectively in a hybrid environment, both independently and as part of a cross-functional team.Relevant experience in the IT industry; a diploma or degree in Business, IT, or a related field is advantageous but not mandatory.