Consultant - Application Support

Role title and description: Consultant - Application SupportName of the employer: IBS Software Europe LimitedEmployment Type: Full-time
Job Description:
Providing technical consulting to Qantas business regarding iFly Loyalty system.Interact with users and understand the issues reported via email and over various chat system.Handling tickets from various requesters and solve the issues through JIRA ticketing tool.Ensure the details analysis and provide permanent fix to the issues reported.Performing testing, monitoring and provide guidance for correcting the production issues.Trouble shooting production related issues based on priority and escalating to the concern team.Incident management through JIRA tool.Ensure the iFly Loyalty support activities are completed with quality and on time.Providing support for software deployment in production and non-production environments(after circulating the plan with the necessary stakeholders).Post verification of Ifly system after each deployment.Ensure efficient functioning of iFly Loyalty application.Monitoring the file processing system and take necessary action.Coordinate Users/clients and understand the mapping requirement as part of new partner configuration.Prepare the required mapping and necessary configuration changes.
Relevant skills: Relevant software engineering skills.Relevant qualifications: Bachelor degree or higher in relevant field.Relevant experience: At least 2 years experience in a similar role.Job Location: IBS Software AustraliaAddress: Level 32, 1 Market streetSuburb / Town: SydneyState / Territory: New South WalesPostcode: 2000Annual Fixed Salary - AUD 114080Open dates for job applications – 7th August 2026 to 4th September 2026