Emergency Department Care Coordinator

• Location: Sunshine, Footscray and Williamstown Hospitals
• Employment Type: Full-Time, Fixed Term (until October 2027)
• Salary: Grade 2 AHP (OT/Physio/Social Worker) or Grade 4A RN + Superannuation + Salary Packaging

About the role:

Western Health is seeking an experienced and compassionate clinician to join our Emergency Department Care Coordination (EDCC) Team on a 12-month fixed-term, full-time basis. This is an exciting opportunity to work within a dynamic, multidisciplinary service that supports some of the most vulnerable members of our community by delivering innovative, person-centred care within the Emergency Department.

As an Emergency Department Care Coordinator, you will play a key role in improving patient outcomes by reducing avoidable hospital admissions, facilitating safe and timely discharges, and coordinating care for patients with complex medical, psychological and social needs.

Key responsibilities:

Working within a transdisciplinary team, you will provide comprehensive care coordination for patients presenting with complex needs, including those experiencing:

• Mental health challenges
• Substance use issues
• Homelessness or housing insecurity
• Disability
• Family violence
• Complex aged care needs
• Neurodiversity and behaviours of concern
• Significant psychosocial complexity

You will collaborate closely with emergency clinicians, inpatient teams, community providers and external agencies to remove barriers to discharge, improve continuity of care and support patients to access appropriate services within the community.

About you:

You are a skilled clinician who thrives in a fast-paced environment and enjoys working collaboratively to solve complex problems. You have a genuine commitment to person-centred care and are passionate about improving outcomes for vulnerable populations.

You will bring:

• Qualifications in Nursing, Social Work, Occupational Therapy or Physiotherapy.
• Current registration with the relevant professional board or association.
• Demonstrated experience working with people experiencing complex health and psychosocial needs.
• Strong clinical assessment, care coordination and discharge planning skills.
• Experience working within multidisciplinary teams.
• Excellent communication, negotiation and stakeholder engagement skills.
• A trauma-informed, recovery-focused and culturally safe approach to care.
• The ability to think critically, prioritise effectively and work autonomously in a busy Emergency Department environment.
• Experience in Emergency, Acute Care, Mental Health, Community Health or Care Coordination will be highly regarded.

Click here for the Position Description.

About Western Health

Western Health is the leading healthcare provider in Melbourne's West - one of Australia's fastest-growing and most culturally and socioeconomically diverse regions.

More than 13,000 employees help deliver a comprehensive range of services across our hospitals, community, correctional, and home-based settings. These services include acute tertiary care, emergency and intensive care, medical and surgical specialties, mental health and wellbeing, subacute care, ambulatory care, primary care, home-based services, and residential aged care.

We are committed to driving innovation and sustainability that improves health outcomes for our community. With specialties spanning oncology, renal care, mental health, women's health and maternity, chronic disease management, geriatrics, and cardiology, Western Health is recognised for its expertise in managing complex and chronic conditions through integrated, patient-centred care.

We foster a collaborative and inclusive culture where you can make a meaningful impact. We support our staff to keep learning and growing through a diverse range of education programs, partnerships with universities in medical research and professional development opportunities.

Why join us?

Compensation and Benefits

• Competitive salaries, flexible work options, and wellbeing programs.
• Scholarships and grants to support ongoing learning.

Learning and Development

• Access personalised pathways through the Western Health Learning Academy.
• Opportunities for postgraduate study, clinical education, and mentorship.

Community Impact and Inclusion

• Make a difference through compassionate care in a diverse, inclusive workforce.
• Contribute to community wellbeing initiatives and healthcare research.

Organisational Culture and Environment

• Work in a collaborative, innovative team focused on continuous improvement and excellence.

Ready to make an impact?

If you're passionate about improving care for people with complex needs and want to be part of an innovative service focused on improving patient outcomes, access and flow, we'd love to hear from you. Simply click on the "apply" button and follow the prompts.

If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying.

Closing date: 11:59pm on 11 September 2026.

Enquiries: For further information about this role, contact Jacinta Brenan on 04•• ••• 522 or Jacinta.Brenan@wh.org.au.

Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people.

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.

All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable).

Western Health is committed to the psychosocial safety of all applicants and employees.

Western Health does not accept unsolicited resumes/applications from recruitment agencies.