Office Administrator / Customer Service Coordinator

Evergreen Trees Direct is one of Australia's leading tree and plant suppliers, servicing wholesale and retail customers nationwide — from landscapers and developers to home gardeners. We're a fast-moving team in Mornington looking for a super organised, customer-focused administrator to be the hub of our office.

What you'll do:

• Answer inbound calls as reception — take clear notes when the sales team are busy

• Handle customer admin requests: delivery address changes, site contacts, ETAs

• Book deliveries and coordinate times with freight partners, drivers, and customers

• Notify suppliers of scheduled pickups and liaise with our freighters

• Raise purchase orders and manage supplier communications

• Obtain stock photos from suppliers for customers

• Keep customers proactively informed from order to delivery

• Keep our internal system up to date — orders, deliveries, customer records

• Handle customer issues positively — always aiming for a happy client

About you:

• Highly computer savvy — quick to learn new systems

• Super organised with great attention to detail

• Warm, friendly, and professional on the phone

• Positive, solutions-focused, and customer-first

• Logistics, freight, or horticulture experience a bonus, not essential

Why join us: a varied role with genuine ownership in a growing national business with a supportive, down-to-earth team.

To apply, send your resume with a short cover note telling us why you're the right fit.