General Manager, Settlement & Community Support

Cultura is one of regional Victoria's leading multicultural organisations, formed through the merger of Diversitat and Multicultural Aged Care Services Geelong (MACS). For more than 40 years, we have supported culturally diverse communities through innovative and impactful services that help people thrive at every stage of life.

Our purpose is to provide innovative services that support, care for and celebrate culturally diverse individuals throughout their life journey.

Our vision is to empower diverse individuals and communities to reach their full potential.

Guided by our values of Inclusion, Integrity, Sustainability and Kindness, Cultura delivers a broad range of services including settlement support, community development, education, employment services, aged care, disability services, financial counselling, and major community events including Victoria's largest free multicultural celebration, Pako Festa.

As we continue to strengthen our impact and shape the future of multicultural services, we are seeking an experienced and values-driven General Manager, Settlement & Community Support to join our Executive Leadership Team.

Reporting directly to the Chief Executive Officer and working as a key member of the Executive Leadership Team, the General Manager, Settlement & Community Support provides strategic, operational and commercial leadership across a diverse and highly impactful portfolio.

This role oversees settlement services, community support programs, migration and immigration services, employment pathways, education and training, youth and family services, and community development initiatives that support migrants and refugees to successfully settle, participate and thrive within Australian society.

You will lead a team of experienced managers and leaders while driving service excellence, innovation, growth, advocacy and sustainable outcomes for culturally diverse communities.

This role is ideal for an accomplished executive leader who is passionate about multicultural communities, social impact and delivering services that create meaningful change.

• Lead and oversee the strategic and operational performance of Settlement & Community Support services.
• Translate organisational strategy into measurable outcomes, service excellence and sustainable growth.
• Lead, coach and develop a team of high-performing managers and service leaders.
• Drive innovation, continuous improvement and service development across a diverse portfolio.
• Ensure compliance with funding agreements, legislative requirements, quality standards and accreditation frameworks.
• Build and maintain strong partnerships with government, funders, community organisations, educational institutions and multicultural leaders.
• Champion culturally responsive, person-centred and trauma-informed service delivery.
• Identify and secure opportunities for growth, funding diversification and business development.
• Lead departmental financial performance, budgeting and resource management.
• Represent Cultura as a respected sector leader and advocate for multicultural communities.
• Contribute to organisational strategy, risk management and executive decision-making.

You are an authentic and collaborative leader with a deep commitment to empowering culturally diverse communities and delivering positive social outcomes.

You will bring:

• Significant senior executive or operational leadership experience within community services, settlement services, multicultural affairs, migration, education, employment or related human services sectors.
• Demonstrated success leading complex service portfolios and multidisciplinary teams.
• Experience driving organisational growth, innovation and continuous improvement.
• Strong commercial acumen, including financial management, contract management and business development.
• Extensive stakeholder engagement experience across government, community and funding sectors.
• A strong understanding of multicultural communities and the migrant and refugee experience in Australia.
• Proven ability to influence, advocate and build strategic partnerships that deliver lasting community impact.
• Experience leading organisational and workforce change in complex environments.
• Strong governance, compliance and risk management capability.
• Relevant tertiary qualifications in community development, social work, management, health, education, business or a related discipline.

At Cultura, our people are central to everything we do. We offer:

• An opportunity to shape the future of one of Victoria's most respected multicultural organisations.
• A key executive leadership role with significant organisational influence.
• The opportunity to create meaningful impact for migrant, refugee and culturally diverse communities.
• A collaborative and values-driven workplace culture.
• The ability to drive innovation, growth and service excellence.
• A highly engaged and passionate workforce committed to community outcomes.
• The chance to work with a purpose-led organisation making a lasting difference every day.

Cultura is committed to creating a diverse, inclusive and culturally safe workplace.

We strongly encourage applications from people from culturally and linguistically diverse backgrounds, Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities and individuals with lived experience relevant to the communities we support.

Cultura is a Child Safe Organisation and has zero tolerance for child abuse.

Employment is subject to relevant probity and screening requirements, including a National Police Check, Working with Children Check and NDIS Worker Screening Check.

If you are a strategic and values-driven leader who is passionate about empowering multicultural communities and delivering meaningful social outcomes, we would love to hear from you.

Apply now and help shape the future of multicultural settlement and community services while empowering diverse individuals and communities to reach their full potential.

Applications close for this position on Friday 14 August 2026 at 5:00pm.

Only shortlisted candidates will be contacted to arrange an interview.