Customer Service Co-ordinator

Partner Pacific is a growing supplier of consumer ventilation and laundry products. We distribute innovative product solutions via hardware, home improvement, plumbing, roofing, electrical, building trade and direct channels.

Our team brings a suite of competencies in strategy, sales, marketing, product development and logistics - centered around exceptional customer service. Through innovation, our team seeks to drive profitable growth for our partners by delivering simple, healthy and sustainable home solutions to our customers.

The Role

Working from our Ferntree Gully premises, we are seeking a driven and problem solving Customer Service Co-ordinator to join our organisation in a full-time role.

As Customer Service Co-ordinator, you will be responsible for:

• Being the first point of contact for our customers and handling queries re product details, availability and pricing

• Processing orders, invoicing and confirming details with customers

• Assisting customers who come on site and facilitating any sales that may occur within the showroom

• Assisting with maintaining the office, including ordering supplies and co-ordinating mail and deliveries

• Updating websites as required and assisting in the preparation of communication materials for customers

Role requirements

We are looking for someone who has:

• Several years experience in a similar role. Experience with hardware, trade and/or building industry customers would be advantageous

• A minimum of 2-3 years of customer service experience is required for this position

• Excellent interpersonal (verbal and written) skills, with the ability to build relationships with a diverse range of stakeholders

• A strong eye for detail and the ability to work autonomously and within a team environment

• Initiative and problem solving skills

• Strong Microsoft Office skills - with xero exposure advantageous

• Experience with CRM software is advantageous (not essential)

• Australian work rights are required for this position

What we offer

At Partner Pacific you will join an enthusiastic and professional team. We offer an attractive remuneration package with comprehensive training provided in a supportive environment.

Opportunity to progress your career and gain management experience in a growing company.