Family Support Worker

About Youturn 

The individuals, families and communities we support are at the heart of everything we do at Youturn. We listen deeply – honouring every voice, story, culture and choice – through our core values of Integrity, Respect and Inclusion. We have a strong commitment to reflection and responsibility and are always curious and adapting through our Learning value. At Youturn, we believe in the importance of caring today for a better tomorrow, represented in our value of Stewardship.

Youturn is a community-based not-for-profit charity providing social, community, and health services across Australia. With more than 35 years of experience, we are a trusted provider supporting individuals and communities through life’s toughest moments, empowering people of all ages to live safe, connected, and meaningful lives. With compassion and equity at our core, we support people in the areas of housing, community and family support, mental health, and support for those bereaved or impacted by suicide.

We're looking for an experienced and passionate Family Support Worker to join our team in Toowoomba. In this rewarding role, you'll empower families with the knowledge, skills and confidence to create safe, stable and nurturing environments for their children. Working within an early intervention and family support framework, you'll deliver practical support, facilitate group programs, build community connections and help families navigate life's challenges before they escalate.

You can find out more at youturn.org.au.

What You'll Be Doing

• Supporting children, young people and families through case management, advocacy and practical assistance.
• Delivering family strengthening and parenting programs that build confidence, resilience and capability.
• Engaging and supporting families from diverse backgrounds, including Aboriginal and Torres Strait Islander communities and culturally diverse families.
• Building strong relationships with community stakeholders, government agencies and support services.
• Providing guidance, education and resources that improve child safety, wellbeing and family outcomes.
• Working collaboratively with internal and external partners to achieve positive and sustainable change

What You'll Bring

Experience

We're looking for someone who can build trust quickly, support families through complex situations and work confidently within a community services environment.

You'll have:

• Experience in family support, child and family intervention, community services, social work, counselling, mental health or related fields.
• Strong case management experience supporting vulnerable individuals and families.
• Experience working collaboratively with community agencies, government stakeholders and support networks.
• An understanding of child safety and early intervention principles.
• The ability to manage competing priorities, crisis situations and reporting requirements.

Qualifications

You'll hold:

• A tertiary qualification in Social Work, Social Sciences, Community Work, Counselling, Mental Health, Child & Family Intervention, or a related discipline; and/or equivalent case management experience.
• A current Blue Card (or equivalent Working With Children Check).
• Eligibility to obtain a Suitability Check.
• A current Open C Class Driver's Licence.

Skills & Strengths

You are someone who:

• Builds authentic, respectful and productive relationships.
• Communicates confidently with children, families, community partners and stakeholders.
• Has strong written communication and case planning skills.
• Can work independently while contributing positively to a collaborative team.
• Demonstrates sound judgement, resilience and problem-solving capability.
• Is comfortable using Microsoft Office applications and client management systems.
• Approaches challenges with empathy, professionalism and a solutions-focused mindset.

Why You'll Love Working at Youturn

At Youturn, our culture is built on meaningful relationships, inclusion, trust and respect. We listen to understand, embrace diversity and create safe spaces where both our clients and our people feel valued and supported. Our teams are collaborative, passionate and united by a shared purpose: helping vulnerable people achieve better outcomes and brighter futures. 

We care about you

• We offer a generous remuneration package with benefits designed to support your career and lifestyle goals:
• Enjoy salary packaging of up to $15,900, plus $2,650 meal entertainment benefits to maximise your take-home pay
• 5 days of paid wellness leave each year (pro-rata)
• 12 weeks paid parental leave after just one year of service
• Annual leave loading to boost your annual leave pay

If you're someone who genuinely cares about empowering families, values connection and community impact, and wants to be part of an organisation that invests in its people, we'd love to hear from you.

Join Us

Bring your passion, experience and commitment to positive change and help build stronger futures for children, young people and families in our community.

Apply today and be part of something meaningful

 

Youturn encourages applications from Aboriginal and Torres Strait Islander people, the LGBTIQA+ community, people with a disability, candidates from culturally diverse backgrounds, and those with lived experience.

We are committed to ensuring a safe, inclusive and respectful recruitment process, and if we can support you with any adjustments to help you fully participate, please let us know in your application or contact us at: recruitment@youturn.org.au

Please advise if you have been referred to this position by a current employee of Youturn.