Client Service - Wellness

Be MORE at ECH

ECH is a leading South Australian profit-for-purpose organisation with a 60-year legacy of helping people age productively and independently.

We believe our people drive our success, which is why we’re committed to a culture of MORE:

• More Wellbeing through flexible work
• More Connection through a collaborative team
• More Growth through industry-leading investment in your development

Your opportunity

As the first point of contact at ourWellness Centres , you'll set the tone for every client experience. From managing enquiries and bookings to providing information and administrative support, you'll help clients access the right services while delivering exceptional customer service every step of the way.

You’ll make an impact by

• Managing enquiries, appointments and service bookings, ensuring timely and accurate support.
• Connecting clients with ECH services that support their wellbeing, independence and goals.
• Providing accurate administration, record management and reporting support.
• Working collaboratively with allied health and operational teams to deliver outstanding client outcomes and continuously improve services.
• This role is ideal for someone who is organised, customer-focused and enjoys building meaningful connections while supporting older people to get more out of life.

What you’ll bring

To succeed in this role, you'll ideally have:

• Experience working in a customer service, administration or reception-based role.
• Confidence using technology and electronic systems.
• A National Police Check (or willingness to obtain one)

We would also love you to bring the following skills:

• Outstanding customer service skills and a genuine passion for helping people.
• Strong communication skills, both written and verbal.
• Excellent organisational skills and attention to detail.
• The ability to manage competing priorities in a busy environment.
• A positive, solutions-focused approach.
• Strong teamwork and relationship-building skills.
• Professionalism, discretion and a commitment to maintaining confidentiality.

Why join ECH?

We want you to be MORE with us. We’re passionate about supporting our people through wellbeing programs, opportunities for career growth and competitive benefits.

You’ll enjoy all of this in a supportive work environment where you can create meaningful connections with colleagues who have your back.

What does this mean for you?

• As part of a not-for-profit organisation, you can enjoy salary packaging benefits of up to $18,549 per year to reduce your taxable income.
• We support your health and fitness with free access to ECH gyms and discounted wellness services.
• Free Employee Assistance Program (EAP) and access to the Moving Mindz app-based wellness program.
• Opportunities to connect with your ECH community through annual employee team dinners, Christmas celebrations and town hall gatherings.
• Grow your career through mentoring programs, supported scholarships and annual performance & development planning (PDP).

For more information on our benefits and what it’s like to work at ECH, visit our careers page. https://www.ech.asn.au/careers/meet-some-of-our-team

Ready to be part of something special?

Join us and help older South Australians get MORE out of life.

We will review applications as they come in and move quickly to secure the right candidate. Applications close Sunday 9th August 2026

For more information, please contact employ@ech.asn.au

We encourage individuals from diverse backgrounds to apply, including those living with a disability, from culturally or linguistically diverse backgrounds, part of the LGBTI community, and Aboriginal and Torres Strait Islander people. If you require reasonable adjustments or would like to share your pronouns at any stage of the application or interview process, please let us know.