Senior Case Manager Advocate

Why Choose City of Casey

The City of Casey is one of Victoria’s largest, fastest growing and most diverse cities. The Council plans and delivers quality services and infrastructure for the more than 400,000 residents and over 36,000 businesses who call Casey home.

Our multi-award winning, architecturally designed workplace - located in Bunjil Place in Melbourne's southeast – inspires collaboration and creativity. Bunjil Place reflects and enhances the city’s rich diversity by providing an energetic and cosmopolitan atmosphere through a lively community meeting place.

Why You’ll Love Working with Us

 At the City of Casey, we know that great people deserve a great workplace. That’s why we offer an environment designed to help you thrive both professionally and personally.

• True flexibility with hybrid work, compressed hours, RDOs and the option to purchase additional leave, because life comes first.
• Our Ways of Working (OWOW) - our activity based model allows you to work in different spaces, locations and with the latest technology.
• THRIVE Wellbeing Program - access a suite of wellbeing initiatives, learning opportunities and resources to support your mental, physical and emotional wellbeing.
• Family‑friendly leave options, including 16 weeks paid primary caregiver leave, to support you through life’s biggest moments.
• Enjoy our stunning, architecturally designed workspace, complete with free coffee, a community library and free parking.
• Be part of a team that truly lives its values: Dream Big, Empower Each Other, Make Our Community Proud.
• Paid Christmas Shut Down Leave
• And more https://www.casey.vic.gov.au/benefits-of-working-city-of-casey

About the Role

As a Senior Case Manager Advocate, you will support older people, carers and families to navigate the aged care system, access essential services, and remain connected to their community.

You will provide person-centred short-term case management, advocacy and care coordination, empowering clients to build capacity and overcome barriers to achieve their goals.

Working closely with community partners, you will help improve outcomes for older people and promote equitable access to support services.

What You’ll deliver

• Provide tailored case management and advocacy support to older people, carers and families experiencing barriers to accessing aged care and community services.
• Develop person-centred care plans and goals that empower clients to build independence, confidence and community connections.
• Coordinate referrals, outreach support and care coordination meetings to ensure clients receive appropriate services and achieve positive outcomes.
• Assist people with complex needs through challenging times to improve their health and wellbeing
• Build strong and effective relationships with community organisations and stakeholders to improve referral pathways, reduce barriers and enhance outcomes for older people.

What You’ll Bring

• Experience in case management, community services, social work, aged care, mental health or a related field.
• Extensive knowledge of the aged care and community services sector, with the ability to navigate complex support systems.
• Exceptional communication and relationship-building skills, with a client-focused and compassionate approach, considering cultural preferences and diverse needs.
• Proven ability to advocate for vulnerable community members and address barriers relating to equity and social disadvantage.
• Demonstrated success in working collaboratively with stakeholders to achieve positive outcomes for clients and the community.
• Willingness to undergo pre-employment background checks including National Criminal History Check, Working with Children Check, and Eligibility to Work check.

Position Description: here

How to Apply

If you’re passionate about making a difference and want to be part of a forward-thinking team, we’d love to hear from you!

Apply online by submitting your cover letter and resume. No need to address selection criteria.

For enquiries, contact Kate McClounan – Team Leader Access and Navigation at kmcclounan@casey.vic.gov.au.

Applications close at 11:55pm on Sunday 9 August 2026.

Please note: Applications are only accepted via our online portal.

Our Commitment to Diversity & Inclusion

The City of Casey is proud to be an inclusive, child-safe, and equal opportunity employer.

We welcome applications from people of all ages, genders, cultures, backgrounds, and abilities, including those with a disability, Aboriginal and Torres Strait Islanders, LGBTIQA+ communities, multicultural communities, and refugee or migrant backgrounds.

We are committed to providing a diverse, safe, and inclusive environment where everyone can grow and succeed. We promote gender equity and actively address barriers to employment, ensuring participation without discrimination and supporting workplace adjustments.

For any reasonable adjustments or access needs during the application or interview process, please contact the Talent Team at 9709 9633 or Talent@casey.vic.gov.au.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Please note: Unsolicited emails or approaches from recruitment agencies will not be accepted

The City of Casey reserves the right not to make any appointments for this position.

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