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BURGEON IT SERVICES
Position: Contact Center Cyara Test LeadLocation: MelbourneDuration: 6 months Must Have Skills:Understanding of the Contact Center domain5+ years of total experience 2+ years of hands-on Cyara experienceStrong experie…
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About the role
Position: Contact Center Cyara Test LeadLocation: MelbourneDuration: 6 months
Must Have Skills:Understanding of the Contact Center domain5+ years of total experience 2+ years of hands-on Cyara experienceStrong experience with: Cyara Velocity Cyara Pulse Cyara Cruncher Cyara Automated Regression Testing Voice and Digital Channel Automation
Detailed Job DescriptionExperienced Cyara Automation Tester to support the testing and validation of enterprise Contact Center as a Service (CCaaS) platforms. The ideal candidate will have expertise in using Cyara Velocity, Pulse, and Cruncher to automate customer journey testing across voice, IVR, digital, and omnichannel customer service environments. The role will work closely with Solution Architects, Business Analysts, Developers, and Business Stakeholders to ensure high-quality customer experiences across contact center technologies and integrations.
Top 3 responsibilities you would expect the Subcon to shoulder and executeInteract with Implementation / Support teams Provide test strategy, test plan, test cases, and execute tests Activities compatible with the skill set of a test lead under the direction of the project manager.
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Job Details: Must Have Skills: Understanding of the Contact Center domain 5+ years of total experience 2+ years of hands-on Cyara experience Strong experience with: Cyara Velocity Cyara Pulse Cyara Cruncher Cyara Auto…
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