Operations Support Team Leader

• Permanent leadership opportunity with a base salary of $127k plus 16.5% super and a fortnightly RDO
• Hybrid role | Working from various Ausgrid office locations travelling across Greater Sydney
• Lead and develop a geographically dispersed Administration support team

About Ausgrid – we’re wired for good

We’re the largest distributer of electricity on Australia’s east coast, which means over two million homes and businesses rely on our good work. We’re here at the heart of the energy transition, and we’re driven by a powerful purpose to make electricity accessible for all.

It’s an exciting new chapter for our company with each day bringing a renewed energy to how we deliver, store and use electricity. As we continue to grow, we’re in search of exceptional talent to help us achieve our goals.

Everyone’s job is important here. Our customers come from all walks of life, and so do we. We’re committed to fostering a diverse, respectful, and inclusive workplace, and encourage applications from all backgrounds.

See yourself working hereWe are seeking an experienced and dynamic People Leader to manage and motivate a geographically dispersed team of Operations Support Officers across the Greater Sydney region. In this role you will ensure consistent work practices and foster high levels of engagement among your team.

This role requires a strong and credible change leader, with demonstrated experience leading teams through periods of change. You will be expected to confidently implement change initiatives across geographically dispersed teams, support people through transition, embed new ways of working, and maintain engagement and performance throughout change.

The role will see you collaborating with internal and external stakeholders to drive success, while coaching and developing your team to meet operational targets and deliver effective, efficient services. You will oversee work scheduling, purchasing, administrative support and emergency response during weather events. You will manage compliance activities and facilitate process improvements to drive continuous operational excellence while promoting a safety culture.

Reporting to the Support Services Manager, in this role you will partner closely with your counterpart in the Newcastle-Hunter-Central Coast Region, enabling consistency across regions. This is an exciting opportunity to lead a high-performing team and make a significant impact within our operations.

• This hybrid role requires a minimum of three days per week, working from various Ausgrid office locations (Banksmeadow, Haymarket, Artarmon and Dee Why) across Greater Sydney, with pool vehicles available.

What you bring to the role

To be successful, you will have the following skills & experience:

• Tertiary qualifications in related field or equivalent experience leading teams in a similar role.
• Demonstrated ability to lead complex change initiatives, drive continuous process improvement, and establish clear, well-documented procedures that support operational excellence.
• Well-developed interpersonal skills; supervisory, negotiation, and written communication skills with the ability to liaise effectively with all levels of the organisation and external customers and stakeholders.
• Demonstrated experience in leading, coaching and developing people with the ability to manage and motivate a team.
• Advanced computer literacy in Microsoft Office and systems.
• Strong organisation skills with the ability to prioritise, coordinate and deliver a wide range of varied activities.
• Recognised excellent analytical, problem solving and decision-making skills.
• Strong track record of initiating, driving and implementing continuous improvement initiatives across multiple teams.
• Experience in managing an administrative support function in an industrial environment.

Life at Ausgrid

At Ausgrid, we go beyond just a competitive salary to offer an exciting range of benefits. From salary sacrificing electric vehicles and novated leasing, to discounted corporate health insurance and access to Fitness Passport, our benefits support your work here, and your life out there.

Celebrate success every day with our employee recognition program to bring out each other’s best. Looking to grow professionally? We’ve got you covered with study assistance, secondments, training and mentors, whose advice you’ll keep wherever you go.

We’re proud to offer gender-neutral parental leave to balance work when growing your family. And if you’re caring for elderly parents, our aged care support services offer expert guidance to help you access care for your loved ones. At Ausgrid, it's all about supporting you in every aspect of life.

If you require support with your application/reasonable adjustments for the interview process, please reach out to our dedicated Talent Team ***********@ausgrid.com.au.

Application close date: 17 August 2026 (please note, this date is subject to early closure)

Applicants must have full Australian work rights to apply.

By applying, you may be considered for a Talent Pool to support future opportunities over the next 12 months.