Patient Experience & Complaints Officer

Patient Experience & Complaints Officer

Pindara Private Hospital

Permanent Part-Time | 0.6 FTE | 48 hours per fortnight

Are you an experienced Registered Nurse looking to make a difference beyond the bedside? 

Bring your clinical expertise, communication skills and passion for patient-centred care to our Patient Experience & Complaints Officer role.

In this dynamic role, you will be responsible for coordinating, investigating, and resolving moderate to serious complaints in a timely, professional, and patient-centred manner. Working collaboratively with clinical and non-clinical teams, you will support effective complaint resolution, identify opportunities for service improvement, monitor trends and risks, and contribute to the development and implementation of processes that enhance patient experience, quality of care, and organisational performance. 

Remuneration: A base hourly rate of $62.29 - $67.02 + superannuation, exclusive of penalties and allowances (*QLD RN/Midwife Level 3.1-3.4*)

Why You’ll Love Working With Us

• Supportive Team Culture – Work alongside a friendly, collaborative theatre team that values respect, teamwork, and open communication
• Positive Impact – Play a vital role in delivering exceptional patient care and making a real difference every day
• Ramsay Employee Benefits - access discounts on shopping, travel and accommodation

About You

You are an experienced Registered Nurse who is passionate about delivering exceptional patient-centred care and ensuring every patient feels heard, respected and supported.

• Current registration with AHPRA as a Registered Nurse 
• Minimum 5 years' clinical experience 
• Excellent verbal and written communication skills
• Strong interpersonal, conflict resolution and de-escalation skills
• A genuine commitment to patient-centred care
• The ability to manage sensitive and confidential information with professionalism
• Strong organisational skills and attention to detail
• A collaborative approach and the confidence to work with people at all levels
• Experience in complaints management, quality improvement, risk or patient experience will be highly regarded, but is not essential

Employee Benefits
At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:

• Grow your career with recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy
• Save more every day with Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more
• Enjoy peace of mind with lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts
• Find balance through flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7
• Increase your take-home pay through salary packaging and novated leasing, plus discounts on leisure travel, gyms and lifestyle services.