Admin / Student Support Officer — Part-Time

We are seeking a friendly, organised and proactive Admin/Student Support Officer to join our team at our Surfers Paradise campus on a part-time basis.

About the Role
You will be the first point of contact for students and visitors, providing administrative support across the campus while delivering outstanding student services throughout the enrolment lifecycle.

Hours
This is a part-time position, 3 days per week, 9am–5pm, on either:

• Friday, Saturday and Sunday, or

• Saturday, Sunday and Monday

There is potential for additional hours as our student numbers grow.

Training & Interviews
Interviews will be held face to face at our Fortitude Valley office in Brisbane. Successful candidates will also complete 3–4 weeks of training at our Fortitude Valley office before moving into their ongoing role at Surfers Paradise.

Key Responsibilities

Administration

• Manage front desk, phone and email enquiries in a professional and timely manner

• Process student enquiries

• Maintain student records and ensure data integrity in the student management system

• Assist with scheduling, room bookings and coordination of class timetables

• Prepare documents, letters and correspondence as required

• Support students with their study journey

• Liaise with trainers, management and external stakeholders as needed

Student Support

• Provide friendly, professional support to students throughout their enrolment journey

• Monitor student attendance and follow up on absences in line with college policy

• Assist students with course queries, payment plans and fee-related enquiries

• Escalate student welfare concerns to the appropriate team member

• Coordinate orientation activities for new students

• Facilitate communication between students, trainers and management

• Assist students in navigating their course requirements and assessment deadlines

What We're Looking For

• Strong communication and customer service skills

• Be reliable and punctual

• Excellent attention to detail and organisational ability

• Comfortable working across administration and student-facing support

• Availability across one of the two 3-day rosters above

• Able to attend training in Fortitude Valley for the initial 3–4 weeks

How to Apply
If this sounds like you, we'd love to hear from you! Please submit your resume and a brief cover letter outlining your availability and relevant experience.