IT Support Engineer

Lagom Technology runs managed IT the way it should be run: one number to call, one person who actually knows your setup, one invoice that makes sense. No ticket queues you disappear into, no upsell disguised as advice. Just IT that works, and people who tell you straight when it doesn't.

We're based out of an office in Salisbury North, with free EV charging on site. Our vehicles all charge from the sun for free.

We lean heavily on AI tooling in the background to cut out the boring, repetitive parts of the job. What clients get is always a human. We visit customers on site where we can, because relationships get built face to face, not through a ticket queue.

We hate doing things manually, so we automate our own job wherever we can. If that sounds like your instinct too, you'll fit in.

If you've ever pulled something apart just to understand how it's put together, warranty be damned (you are the warranty now), you'll get on fine here. We're not after someone to churn through tickets. We want an engineer who owns problems until they're actually fixed, explains things in plain English, and treats the client's business like it matters, because it does.

You'll be the main point of contact for a set of clients, remote and on-site, troubleshooting real problems and keeping their environments running properly.

• Be the direct, trusted contact for clients, remote and on-site

• Troubleshoot and resolve hardware, software and network issues across Windows and macOS

• Manage Microsoft 365, Google Workspace, Azure and other cloud platforms

• Configure and maintain routers, firewalls, VLANs, DNS and DHCP

• Support VOIP (3CX)

• Build and manage workstations, mobile devices and SIM services

• Contribute to cyber security, backups, storage and IT strategy for clients

• Log work properly and keep clients in the loop

• Spot ways to improve a client setup and actually suggest them

• Previous MSP experience with real hands-on troubleshooting

• Solid networking fundamentals: VLANs, routers, firewalls, DNS, DHCP, domains

• Strong Microsoft and Apple platform knowledge, including Azure and M365

• Comfortable in a PSA/client management tool

• Communication that's clear and to the point, written and verbal

• Good time management and the ability to work without someone standing over you

• Bonus if you've considered moving to Linux yourself. A lot of us have, and it tells us something about how you think

Send a one-page cover letter and a resume (max two pages) to **********@lagomtech.com.au. Show us you can communicate. It's most of the job.

No closing date. We'd rather wait for the right person than rush a hire.